hello pls I am using acer aspire E5-511-C619 with OS win 10 but cannot use my touchpad tried elantech and synaptics but to no avail what should I do now
hello pls I am using acer aspire E5-511-C619 with OS win 10 but cannot use my touchpad tried elantech and synaptics but to no avail what should I do now
Hi, Have you checked whether the Touchpad is in Basic mode in BIOS? If not, go to BIOS settings, move to Main tab and check it, if it's in Basic mode switch to Advanced mode, save settings and exit.
Hello everyone, I have the solution, this video has solved the problem "trivial" mouse that does not work ... finally I go back to sleep because I was going crazy! https://youtu.be/rqD3ZHdZkR4
you have to update the bios and look for the "touchpad" and change it from advanced to basic!
Hello , this issue seems to happen to my Acer V3-111p whenever windows releases a new seasonal update . I presume windows is installing generic I/O drivers automatically , that causes the touch pad not to work . However now I cannot re-install the Acer I/O drivers on the website I get a 'reboot pending' error
I tried using driver booster , that just installs latest driver . Historically installing the older acer win8 IO driver fixed the issue until update . I think Acer need to create a new driver .
A workaround is to change the Mouse function in bios from Advanced to Basic . However when I use basic the gestures are not recognised , just pointer and click and right click
Pretty disappointing really , however I have opened a ticket with Acer - I suggest everyone does the same , so that it is addressed once and for all . Imagine all the acers in landfill because of broken driver support ... Come on Acer!!!!!!
I have the same issue, I was updating my driver and installed a chipset driver from Acer website, right after the installation my touchpad began unavailable. Since then I have been trying to get it back but nothing seems to work. What I have done so far: System restore - failed System repair - failed Reinstall Windows 8.1 - mouse still unavailable Safe mode - mouse unavailable Installed a new chipset driver from Acer website - mouse unavailable Reset my BIOS to default, my PC does not have mouse setting in the bios - still not working Can someone please calm my nerve and help me out? Thanks in advance.
I have the same issue, I was updating my driver and installed a chipset driver from Acer website, right after the installation my touchpad began unavailable. Since then I have been trying to get it back but nothing seems to work. What I have done so far: System restore - failed System repair - failed Reinstall Windows 8.1 - mouse still unavailable Safe mode - mouse unavailable Installed a new chipset driver from Acer website - mouse unavailable Reset my BIOS to default, my PC does not have mouse setting in the bios - still not working Can someone please calm my nerve and help me out? Thanks in advance.
Following a thread from earlier Microsoft forums, this worked for me yesterday to restore trackpad function. Go to the Acer driver page for your computer. Download the intel IO chipset drivers for Windows 8.1. Run the setup for the driver in "compatability mode" and install. You will need to restart the computer. The computer will then recognize the trackpad as a valid device. Then download and install the Synaptics (or Elan) driver for Win 10 from the Acer support page and restart. If the trackpad is not immediatley active on the restart, hit Function F7. At least this fixed it for me.
OMG. Thank you!
This works with Aspire E15. Touchpad works again with "advanced settings" in BIOS/UEFI.
BUT, i had just to install the IO chipset drivers for Windows 8.1. I did not need to re-install win10 trackpad drivers.
Following a thread from earlier Microsoft forums, this worked for me yesterday to restore trackpad function. Go to the Acer driver page for your computer. Download the intel IO chipset drivers for Windows 8.1. Run the setup for the driver in "compatability mode" and install. You will need to restart the computer. The computer will then recognize the trackpad as a valid device. Then download and install the Synaptics (or Elan) driver for Win 10 from the Acer support page and restart. If the trackpad is not immediatley active on the restart, hit Function F7. At least this fixed it for me.
OMG. Thank you!
This works with Aspire E15. Touchpad works again with "advanced settings" in BIOS/UEFI.
BUT, i had just to install the IO chipset drivers for Windows 8.1. I did not need to re-install win10 trackpad drivers.
Does anyone have any clue as to why installing the IO Chipset drivers for Win8.1 in compatibility mode on a Win10 OS works? Has Acer done anything to address this? I myself am currently experiencing the same issue after installing a new MOBO. Basic works, Advanced does not. I have an ELAN Touchpad, and when in Advanced mode, I get the yellow exclamation point and the device is recognized as an I2C Device ELAN0501 and when in Basic the ID is ACPI\ETD050A, so, IDK what else to do at this point. I tried older IO Drivers after uninstalling, I tried deleting the upper filters file in regedit, BIOS is the latest version, so IDK if anything has any other tricks up their sleeve.
I have an Acer Aspire F5-573G, after updating the BIOS to the latest 1.27 version, the touchpad worked again immediately.
I had previously tried all other methods including : updating touchpad, IO-series drivers (L2C host), uninstalling the touchpad drivers and reinstalling, rebooting and changing in the BIOS from "Advanced->Basic", resolving to allow windows 10 latest updates, and all combinations of sorts. In the end, the BIOS was the problem, although the touchpad stopped working all of a sudden just while browsing. For once, a faulty windows 10 update wasn't the cause. I recommend working with the latest BIOS version, otherwise some glitches might appear all of a sudden as the computer gets older with newer software installed.
Then I downloaded the IO driver "IO Drivers Must be installed before Chipset driver" as soon as I finished download it, I haven't restart my PC and now it's working.
Thanks all , special thanks again to Headhunter06.
FAQ & Answers
what should I do now
Hi,
Have you checked whether the Touchpad is in Basic mode in BIOS? If not, go to BIOS settings, move to Main tab and check it, if it's in Basic mode switch to Advanced mode, save settings and exit.
Acer Predator PT516-51s Performance Results - UserBenchmark
https://youtu.be/rqD3ZHdZkR4
Thanks
I tried using driver booster , that just installs latest driver . Historically installing the older acer win8 IO driver fixed the issue until update . I think Acer need to create a new driver .
A workaround is to change the Mouse function in bios from Advanced to Basic . However when I use basic the gestures are not recognised , just pointer and click and right click
Pretty disappointing really , however I have opened a ticket with Acer - I suggest everyone does the same , so that it is addressed once and for all .
Imagine all the acers in landfill because of broken driver support ... Come on Acer!!!!!!
Tinkerer
Since then I have been trying to get it back but nothing seems to work.
What I have done so far:
System restore - failed
System repair - failed
Reinstall Windows 8.1 - mouse still unavailable
Safe mode - mouse unavailable
Installed a new chipset driver from Acer website - mouse unavailable
Reset my BIOS to default, my PC does not have mouse setting in the bios - still not working
Can someone please calm my nerve and help me out?
Thanks in advance.
Tinkerer
Follow the link
https://community.acer.com/en/discussion/277578/aspire-e15-e5-511-p9y3-touchpad-not-working-on-windows8-1
Tinkerer
Your solution worked for me. I went to the driver page, and under operating system, I choose windows 8.1
https://www.acer.com/ac/en/US/content/support-product/5345?b=1
Then I downloaded the IO driver "IO Drivers Must be installed before Chipset driver" as soon as I finished download it, I haven't restart my PC and now it's working.
Thanks all