Hi. I'm new to this forum and just had a quick question. My husband has an Acer Aspire V5-561P Touch Screen that he has loved and had no issues with until last week when he opened it up like usual and it cracked unexpectedly. He brought it into a computer store, and they informed him he needs to buy a whole new screen at a large cost. Apparantly, a screw came loose inside of the screen and fell out. This seems like a factory defect to me since it wasn't bumped or anything? Anyways, what is the best option here? Is this something that acer would fix since it wasn't our fault? We are no longer under warranty. Thanks.