roblib Troubleshooter

Unfortunately not, I tried a lot of different docks and this model, doesn't want to charge when it is docked. It seems like it switches down to 5V then. When I use a basic usb-c charger with less then 100W (like 65W) it loads quiet well. So my hope is still that someday Acer will publish a firmware update where it also…

@billsey : Thanks for your reply. The Dell TB16 (Thunderbolt 3 100W) has 100W, still its not working. AND: before I replace all Docking Stations we have here, I will replace the 2 Acers Swift X. We have other Acers without issues here. I still can't understand why the device is not getting 65Watts from different docks. It…

Hey Acer, I still have no solution, but plugging in 2 cable when on dock. I think that's nothing that should be normal for a modern device (all other devices in company working with multiple different docks). Please support.

Yes, no difference. I think there is a problem with the handshake for loading through usb port.

Yes of course, otherwise I wouldn't need a docking station.

Hi @billsey , Thank you for your answer. From USB4 implementation, the laptop should get 65W then, now it gets 5-10W from P2422HE, same for TB16. I think there is a problem with the firmware. With a simple 65W supply, it loads with 65W!

Hallo Jochen, danke für die Anmerkung. Das habe ich auch schon gelesen. Wenn die Stromversorgung mit kleiner Netzteilen allgemein nicht gehen würde, wäre das mehr verständlich für mich. Dass es bei manchen klappt bei anderen nicht (gleiche Leistung), ist für mich weniger verständlich. An der gleichen Schnittsztelle bekomme…

Hi @egydiocoelho, Unfortunately, it didn't help =(

Hallo @Cyriix, vielen Dank fürs Nachfragen und teilen. Leider hilft das nicht so wirklich. Mein Gerät ist nicht in der Liste. Wir haben verschiedene Dockingstationen hier und verschiedene Laptops, die Dockings sollen NICHT mit Acer Dockingstationen ersetzt werden. Dieser Acer sollte mit den benannten Socking Stations…

I will try tomorrow and let you know afterwards.

It looks completly same as yours.

Are you still at 91%? What happesn when you plug it out now?

Hi @rastos , try to update your Bios first. You can download from acer website or with "Windows Update -> Optional Updates" . Than you could try to calibrate your battery in "Acer Care Center".

Thank you for your fast response. The info you gave me I already read. Also the firmware is up to date (docks and laptop). For the Dell P2422HE I tried also to plug-in a "dumb" USB-C cable and voila it loads. Of course all other functions are not working. I am pretty sure that the 2 devices connected with the "smart" cable…