Swift X SFX14-51G-77Q2 switched off when baterry is 91% full

rastos
rastos Member Posts: 4 New User
in Swift and Spin Series

Hi guys,

my notebook reports 91% full baterry. If I disconnect cable of charger then notebook is switched off. If notebook is connected to charger then baterry is not charged to 100%.

Battery control light on right side is red with connected charger when PC is off.

Battery control light on right side is red with connected charger when PC is on and Windows running.

Looks like battery is not able to recharge to 100% and it is possibility that it is empty because if I disconnect charger cable then PC is switched off.

Please, can you give me idea how can I fix for myself without sending to service?

Thanks in advance

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder

    @rastos

    Unplug the charger , than look at the back of the laptop and you can find a small pin hole. Than get a paper clip and put it inside the paperclip and press and hold it for 30 second. The pin hole is shown in the below picture.

    Pinhole.PNG

    Than connect the charger and check.

    Click on 'Yes' if the comment answers your question!
  • rastos
    rastos Member Posts: 4 New User

    Thanks for idea, it did not help. I tried it yesterday and today again.

    The notebook reports 91% but when I disconnect charger then it is switched off. It is unable to recharge to 100%. The battery light is amber (orange).

    I ran from Power Shell command powercfg /batteryreport , see attached report.

    Battery report.docx


    Please, if you have any other idea, let me know. Thank you

  • roblib
    roblib Member Posts: 16 Troubleshooter

    Hi @rastos ,

    try to update your Bios first. You can download from acer website or with "Windows Update -> Optional Updates" . Than you could try to calibrate your battery in "Acer Care Center".

  • rastos
    rastos Member Posts: 4 New User
    edited January 2023

    Hi @roblib ,

    thanks for idea. I updated BIOS. I started battery callibration process in "Acer Care Center" in the evening , running the whole night and in the morning it was still running. Look suspicious that it should not run such long time.


    I accidentally clicked YES as response for Did this answer the question? I am not able to revert it back.

  • roblib
    roblib Member Posts: 16 Troubleshooter

    Are you still at 91%? What happesn when you plug it out now?

  • rastos
    rastos Member Posts: 4 New User

    @roblib ,

    Yes, still at 91% and if I plug it out then notebook is switched off.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    I'll ask the moderators to remove the solution marked in error. It sounds like either the battery has failed or it has gotten really confused as to the internal stats. The battery reset really should be done with the full procedure, disconnect everything (including the charger) with the system shut down then press and hold the button for 15-30 seconds. Release the button and wait at least long enough to finish a cup of coffee, then reattach the charger only. Wait until you get the battery full indication and only then try turning it back on. If you still have the failure then it pretty much has to be a bad battery.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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