itani

Tinkerer

I'm facing a similar problem. I believe ACER should communicate this with MS, not the users. See my post at https://community.acer.com/en/discussion/comment/579389#Comment_579389 

Hi, in my case, it is not giving me the option to Prepare anymore. Please see my related post at https://community.acer.com/en/discussion/comment/579389#Comment_579389

I faced similar problem with TPM Ver 2.0. See my post https://community.acer.com/en/discussion/comment/572674#Comment_572674 

I faced similar problem with TPM Ver 2.0. See my post https://community.acer.com/en/discussion/comment/572674#Comment_572674

Anyone? Any ACER Technician that can help? Following is additional information from Win10 generated TPM log: TPM Device Information -TPM Present: True -TPM Version: 2.0 -TPM Manufacturer ID: INTC -TPM Manufacturer Version: 11.0.0.0 -PPI Spec Version: 1.2 -Ready For Storage: False -Ready For Attestation: False -Information…

Unfortunately the problem re-surfaced. This time the management console threw in a message: "Compatible TPM cannot be found" and "Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has a 1.2TPM or later and it is turned on in the BIOS. No actions can be applied.

I was able to find a solution as follows: I run tpm.msc the management Console of TPM. The TPM Manufacturer is INTC. The status was showing as not ready for use. From the right side Actions Menu, I applied "Prepare the TPM..." action. I restarted my laptop and the problem is so far solved. I did not Clear the TPM after…

Was it the Feature update to Windows 10, version 1803 ? If yes, this update is slowing down and causing problems on different levels including security and false alerts. Please see my posting "Re-setting of TPM chipset" in this forum related to the same update. This update got to be patched soon. People are going crazy and…