TeresaHsu Troubleshooter

Hi Joseph0900-2, We have received your feedback and will reply it to you directly. With regards to your question about the time of uploading pictures, it is related to the quantity of pictures and network speed. Acer BYOC Apps Support

Hi Joseph0900-2, At present, the latest version of abPhoto is v_3.08.2003 on PC and v_3.5.1.2002 on Android device, if they are not, I sincerely recommend you to update abPhoto to the latest version. If they have been the latest versions and you still cannot auto-backup photos from Android device to PC cloud, please try…

Hi kimmeko, If you want to change the name of PC showed in Acer Portal, please right-click [This PC] > tap [Properties] > change the name of your PC. Then restart your PC. After that, the name of PC showed in Acer Portal will be also changed. To access and sync files via Acer BYOC Apps, you need to keep signing in the same…

Hi Joseph0900, For the better experience of abDocs and abFiles, we'll provide some tips as below for your reference. abDocs * When you synchronize documents, please keep all devices online stably. * abDocs supports Microsoft Office Word, Excel and PowerPoint from version 2003 or later (except Starter version). * If you…

Hi Joseph0900, We are honored by the support you have given Acer BYOC Apps. The latest version of abPhoto with the new function of syncing videos will be published recently. We will reply you promptly once updated. With regards to your inquiry about abVideo support ended, it followed a detailed evaluation process to…

Hi Joseph0900, For abMusic Port number, you can visit the Online Help about Acer BYOC Apps communication ports. Acer BYOC Apps Support

Hi Joseph0900, abPhoto will be supported for uploading videos from your mobile devices to PC in the near future. Please pay close attention to abPhoto app. I suggest that you can click the link to install abFiles on your mobile devices and PC. After you install abFiles successfully on all your devices, please sign in with…

Hi Joseph0900, Let me provide more detail for you. Please refer to the instructions as below. For abDocs, it would automatically sync Microsoft Office Documents to other devices with abDocs installed after you upload the documents on PC. abDocs lets you share documents from your PC to your mobile devices. Even when your PC…

Hi epur27, If you attempt to disable Acer Cloud Client and don't want to use Acer BYOC Apps, you can click your Acer account on the left via Acer Portal, then tap [Sign Out]. Remind you, if you have used Acer cloud, when you signed out your Acer ID on your device, the data you shared before will be removed, you need to…

Hi Robb, With regards to continuous error in Acer Portal on your Acer device, I suggest you can try to uninstall updates Acer Portal and reinstall it by downloading Acer Portal on Android according to its Online Help. If the problem still occurs, I will really appreciate it if you could provide us with more information as…

Hi dsreekanth2001, When using Acer BYOC Apps, your data is stored on your own Personal Cloud Storage, not on a public server on Internet. Personal Cloud Storage is your personal cloud data center, typically a PC. Therefore, the storage of Acer Cloud is decided by the storage of your PC. You can watch Tutorial video of the…

Hi Fox21799, If you don’t want to use abApps in your Acer device, you can keep abApps close and abApps will not affect your Acer device. Acer BYOC Apps help you Build Your Own Cloud using your own devices. Your PC becomes your personal cloud data center and your mobile devices can access all your content. You can watch…

Hi svejgaard, For your inquiry about Acer Portal crash, at present, the latest version of Acer Portal has been provided: v_ 3.11.2000. When you uninstall Acer Portal and try to fix this issue, we suggestion you can remove both [Acer Portal] and [AOP Framework] apps for complete uninstall, then reinstall Acer Portal again.…

Hi DoubtingThomas, Sorry for any inconvenience caused. Please try the steps to improve the pop-up “Start to experience Acer BYOC apps & services” issue. * Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal] and [AOP Framework] on your PC. * Download and install [Acer Portal] on Windows PC from…

Hi BobW, According to our test, the registering Acer device in Acer website is normal. For your inquiry of registering Acer Computer, you can also register it via Acer Portal on PC by the following instructions. * Sign up or login with a valid Acer ID in Acer Portal on PC. * Click the message of “registering this device…

Hi Jeffrey999, abApps are different from OneDrive and Dropbox. If you want to use abFiles to access files, you have to keep your PC online. You can refer to the Online Help of using abFiles. Acer BYOC Apps Support

Hi CWS666, With regard to adding music. The music which are duplicate or whose formats are not supported can not be imported into abMusic. You can refer to the Online Help to learn more about the supported formats by abMusic. With regard to playing music. Please switch to [repeat all] or [random] for a try when you are…

Hi Kbhandari705, Thank you very much for your support of abMedia. Following a detailed evaluation process, we have decided to discontinue abVideo for Android and remove video functions from abMedia for Windows as of March 31st, 2016, as well as related technical support and services. For more information, please refer to…

Hi billbond4, The file synchronized on abDocs is available for 30 days from the day it was modified. So the file is not available if it was modified and saved 30 days before. I am sorry for any inconvenience caused to you. Acer BYOC Apps Support

Hi sydneyseas72, You can use abMusic to sync the music purchased from iTunes to your iPhone if you the operating system of your PC is Windows 7 (or later version) and iPhone iOS 7(or its later version). abMusic enable you add iTunes music and playlists to abMusic on your PC, and syncing music in abMusic on PC automatically…