Aspire E15 ES!-512-C80E

epur27
epur27 Member Posts: 8 New User
edited March 2023 in 2017 Archives

I own an Aspire E15 ES!-512-C80E which is working extremely slow. CPU usage is nearly all the time at 100% and Acer Cloud Client uses a large amount. How do I get my computer to work faster?

Best Answer

  • epur27
    epur27 Member Posts: 8 New User
    Answer ✓

    Cleaned machine with Malaware ADW Cleaner and Spybot and CPU is now working between 50 and 70 % and machine is much more responsive.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,589 Trailblazer

    Hi,

    Go to Task manager, check which process with high CPU usage in Details tab and disable it and see whether it fixes the problem, also disable Cloud Client and see the results. Could you please tell us whether you use any third party AV program.

  • epur27
    epur27 Member Posts: 8 New User

    Cannot get rid of Acer Cloud Client. AV is Avast and have been using it from the beginning. 

  • TeresaHsu
    TeresaHsu Member Posts: 68 Troubleshooter

    Hi epur27,

     

    If you attempt to disable Acer Cloud Client and don't want to use Acer BYOC Apps, you can click your Acer account on the left via Acer Portal, then tap [Sign Out]. Remind you, if you have used Acer cloud, when you signed out your Acer ID on your device, the data you shared before will be removed, you need to share the files again when you sign in(your files in the original place will not be affected).

     

    If the problem still occurs, I'm pretty sorry for any inconvenience caused, I will appreciate it if you could send the information below to <acercloud_support@cloud.acer.com> for deep checking(Please also remark your name of Acer Community in the mail). Thank you!

    1. Please right-click the system tray on PC.
    2. Then click Task Manager-Details.
    3. You can find ccd.exe, please include a screen capture if possible(as attachments).

     

    Hope it will help you!

     

    Acer BYOC Apps Support

  • epur27
    epur27 Member Posts: 8 New User
    Answer ✓

    Cleaned machine with Malaware ADW Cleaner and Spybot and CPU is now working between 50 and 70 % and machine is much more responsive.