Blayn-Acer Community Administrator

I am trying to collect some data to help resolve your issues with the PaletteD software. It is recommended to use the latest version posted on https://www.acer.com/ac/en/US/content/drivers and use the OEM operating system that shipped on the computer. If the PaletteD software is not working on your system, you can try a…

Acer Nitro systems that have the AC adapter connection on the back use an improved AC adapter connection that helps secure the AC adapter. The adapter may feel like it is fully inserted, but requires a secondary push to fully seat the connection. You should hear a slight click when the AC adapter is fully inserted. Once…

Here is a link to an Acer video that will show you how to find the serial number for your product: https://youtu.be/2ZobG6c15gY

Generally, the app that is using the camera would have a toggle to switch between the cameras. In this case, it doesn't appear like that site has the option. I tried it on my system here and had the same result. We have reported this to Google so they can look into it. Unfortunately, it would require some update to the OS,…

Please only attempt this procedure if you are comfortable working with electronics. This process is more advanced than many upgrades and there is a risk you can damage the system if you are not careful. Please also understand that the instructional video was not created by Acer, and is just a reference guide a community…

To order the HDD kit that includes a hard drive mounting bracket, 8 screws (2 sets of 4), and a SATA HDD connector, please contact technical support in your region. Availability of this kit may vary by country and region. If you are in the US or Canada, you can use the link below to Chat with an agent and request the hard…

PM has been sent.

Very sorry to hear you do not have the hardware needed to install a second drive. Can you please send me a private message with your serial number, so we can help get the parts you need?

ArmyAirAssault, Very sorry your specific model did not include the kit you needed for the upgrade. A very small number of this model did not include a kit, but I will be happy to send you one. Can you please send me a private message with your name, mailing address and serial number, so I can send you the kit?

aquasport3, I replied to your PM.

Sorry, but since we haven't tested any specific third party USB-C to DP adapters, I can't provide a brand recommendation. Maybe you are having problems because you are using a DP adapter, and an HDMI converted. It is possible that there is a compatibility issue there. With some of the Swift 7 models, we include a USB-C to…

Sorry, but Acer only provides driver and software updates for operating systems that we ship on our products. Maybe another user can provide information that can help the system perform better while running Ubuntu.

We are sorry to see so many users unhappy with the performance of their products. We have published an updated driver this week that should help resolve this issue. If you are running Windows 10, please try installing the VGA driver linked below, and let me know if it improves the performance.…

John18, I am sending you a private message so I can help with this. I can make sure you get the kit you ordered.

There was a problem with the Google recovery image that was giving the C740 some problems creating the recovery drives. I just tried to create one on my C740 and it completed successfully. I recommend you power wash the chromebook, then try to create the recovery image again. If you are still having problems, please send…

I was able to confirm that creating the recovery drive on a Windows PC should work. Google is working on the issue and should have a resolution very soon.

Thanks. We will get you a working recovery image if you can't make one. We want to make sure you have what you need to maintain your systems. I was informed there was an issue with the Chromebook image on Google's site that prevented completion of the recovery drive. I was also told it was resolved yesterday, but have not…

Very sorry you are having problems. Are you creating the recovery drive on a Chromebook, or are you using a Windows computer to make the drive? Also, does the drive creation complete, or do you get an error? I have sent you a private message requesting more information so we can have our ASP reach out to you to help.

I am very sorry that the system is no longer in warranty. I still suggest you contact the support team in your country, to explain the situation and see how they can assist. My only other suggestion would be to contact the store that sold you the product, to see if they could assist. Since service is done regionally by…

Sorry to keep you waiting. I was able to confirm the SIM card location on this device that you can see in the image below. It does not appear your model has a SIM slot in this location, so my suggestion would be to contact technical support in your country. It is possible the wrong cover was used during…