Acer Aspire 10 - SW5-012_0928

sponzo
sponzo Member Posts: 15 New User
edited March 2023 in 2017 Archives

Hello, i buy this tablet, where to put SIM card? I only have MICRO SD on left side. 
In WINDOWS 10 shows Mobile Network.

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Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    as far as i know, there's no SIM slot on your model.

     

    where do you read mobile network?

    I'm not an Acer employee.
  • sponzo
    sponzo Member Posts: 15 New User

    In Control Panel Network devices: Huawei Mobile Broadband Module and on the box it says 3G WWAN

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer

    === SW5-012 3G only ====== SW5-012 3G only ===

    France
  • sponzo
    sponzo Member Posts: 15 New User

    Here is only Micro SD slot? Don't have another one18009546_1164780643649921_500540771_n.jpg

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer

    Could you give me the first ten characters of the tablet serial number (S/N)? Only the first ten.

    France
  • sponzo
    sponzo Member Posts: 15 New User
  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer

    Yes I confirm it is a 3G model:

    https://www.acer.com/datasheets/2015/4876/SW5-012/NT.L7YEX.008.html

    I will ask the question to a technician.

    France
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Ha, thanks Laurent!

    never heard about a  3G model.

    I'm not an Acer employee.
  • sponzo
    sponzo Member Posts: 15 New User

    And where to put SIM card?

  • laurent_14
    laurent_14 ACE Posts: 10,297 Trailblazer

    @Ironfly: You're welcome my friend! Smiley Very Happy

     

    @sponzo: We are waiting an answer from an Acer technician so be patient. Thanks

    PS: We are not Acer employees but only users like you.

    France
  • sponzo
    sponzo Member Posts: 15 New User

    We are waiting Smiley Happy)) Smiley Tongue

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Sponzo,

     

    I am looking into the location of the SIM card on this model. I should have an answer soon. Just to make sure I have all the information I need, can you please send me a private message with the complete serial number listed in the BIOS?

     

    Thanks,

     

    Acer-Blayn

  • sponzo
    sponzo Member Posts: 15 New User

    You have pm Smiley Happy

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    Show us a picture of both sides of the tablet portion. From some of the pictures I find (I don't read Hungarian, so have to just look at the pictures) there may be a pop-off cover on one side for the SIM slot.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • sponzo
    sponzo Member Posts: 15 New User

    Maybe, but i will wait for tehnical support.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Sorry to keep you waiting. I was able to confirm the SIM card location on this device that you can see in the image below. It does not appear your model has a SIM slot in this location, so my suggestion would be to contact technical support in your country. It is possible the wrong cover was used during assembly/reassembly, and they should be able to assist with getting this resolved for you.

     

    Sim cover.png

  • sponzo
    sponzo Member Posts: 15 New User

    But my Acer is out of warranty!
    What to do? I have 3G but can't use?!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Did you buy it brand new or second hand?

    I'm not an Acer employee.
  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I am very sorry that the system is no longer in warranty. I still suggest you contact the support team in your country, to explain the situation and see how they can assist. My only other suggestion would be to contact the store that sold you the product, to see if they could assist. Since service is done regionally by country, you would need to contact your local technical support and repair depots to see how they can assist.

  • sponzo
    sponzo Member Posts: 15 New User

    I buy this from my friend, but my friend buy acer in VIP Net Croatia.