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Upgrade your ConceptD 7 from Windows 10 Home to Windows 10 Pro
Can I upgrade my operating system from Windows 10 Home to Windows 10 Professional? You can update your operating system from the home version to the professional version by purchasing the upgrade via the Microsoft store. * Click the Start menu and select the Microsoft Store tile. * Type Windows 10 Pro in the Microsoft…
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Windows 10 may reserve up to 7 GB of reserved storage space for Windows updates
Why does my system show 7 GB of Reserved Storage space? Windows 10 version 1903 has a new feature that reserves approximately 7 GB of hard drive space to help with large Windows updates. You will not be able to save data to this reserved storage space. Some users with smaller capacity drives may want to disable this…
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System may freeze or lockup after Windows 10 update Version 1809 (RS5)
This article only applies to: SP111-32 and SP111-32N A video driver conflict may cause some systems with Apollo Lake processors to lockup or freeze. A BIOS and driver update is posted on our support site to resolve this issue. This driver will also be included in a future Windows update. Use the instructions below to…
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Installing a downloaded driver on Windows XP
How can I install a driver that I downloaded from the Acer website? This step-by-step article describes how to install downloaded drivers for hardware devices on a Windows XP-based computer. SOLUTION Installing the driver on your system: * Right-click the downloaded ZIP-file and then click Extract All Files. Double-click…
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System may freeze or lockup after Windows 10 update Version 1809 (RS5)
This article only applies to: A114-31, A314-31, A315-31, ES1-533, ES1-732, SF113-31, TMB118-R, and TMB118-RN models A video driver conflict may cause some systems with Apollo Lake processors to lockup or freeze. A driver update is being posted on our support site to resolve this issue. This driver will also be included in…
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Instructions for installing an M.2 SSD and installing Windows 10
How can I install a M.2 SSD drive to increase the system performance of my Acer notebook? Some Acer products include a M.2 expansion slot that allows for installation of a solid state drive. Use the steps below to install a secondary drive in your system. PRECAUTION * Backup all important data on your system before…
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Users should complete all Windows updates to optimize performance of a newly purchased computer
Why is my new computer slow? When you setup your new Acer computer for the first time, the Windows operating system will need to perform updates to make sure your system is up to date. Although you can still use your product while updates are downloading and installing, your system performance will be impacted and your…
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Windows 10: How to choose the main display when setting up two monitors
How can I set my second monitor as my primary display in Windows 10? Windows 10 allows you to choose which monitor you want to use as your main display when you have multiple monitors connected in extended desktop mode. Your main display will always show your primary Windows navigation items like the start menu and task…
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Error message “windows could not parse or process the unattend answer file for pass” appears after reloading the operating system
How do I fix the error message "windows could not parse"? Notebooks with Windows 10S or Windows 10 Home in S mode may encounter a problem when reloading the operating system. You can temporarily change settings in your CMOS Setup to resolve the issue. * Power on the notebook and immediately press F2 to enter the CMOS…
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Create recovery media on Windows 10 in S mode
How do I create recovery media for my computer running Windows 10 in S mode? Use the steps below to create a Windows 10 in S mode recovery drive. * Connect a USB drive to the computer. The drive will need at least 16 GB of free space. * Type create a recovery drive in the Windows search box and select Create a recovery…
