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What happens if I need to use an App that is not compatible with Windows® 10 S?
If you try to use an app that is not available in the Windows Store, you will see a reminder that apps used with Windows 10 S must come from the Windows Store. In some instances, you may also see a suggestion for a category of similar apps or a specific app that is already available in the Windows Store. Note that some…
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Acer Windows Mixed Reality Headset System Compatibility List
Which Acer and Predator computers are qualified to support the Windows Mixed Reality headsets? Acer has worked with Microsoft to ensure many of our systems are compatible with Acer Windows Mixed headsets. You can find a list of the system requirements for Windows Mixed Reality Ultra ( 90Hz )* systems as well as Acer…
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Windows prompt "Review your privacy settings to get ready for the next update"
Why do I get the message "Review your privacy settings to get ready for the next update?" Microsoft is requesting users review their privacy settings before installing the latest major update to Windows 10. Users will be prompted with the message below, and asked to review thier privacy settings. You will have the option…
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Error message "Something went wrong" when attempting to install the latest version of Windows 10
Why do I get the error "Something went wrong" when installing the latest Windows Updates Windows 10 version 1507 was released in July 2015. Microsoft has announced that this build of Windows will no longer receive security or quality updates. If you encounter the error "Something went wrong" when trying to update Windows,…
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Systems with Intel® Kaby Lake and AMD Ryzen CPUs may not receive updates for Windows 7 and Windows 8.1
Why do I get the error "Your PC uses a processor that is designed for the latest version of Windows" when I try to install Windows updates? Intel® Kaby Lake and AMD Ryzen are designed for newer Microsoft operating systems like Windows 10. Microsoft will not be providing Windows 7 or 8.1 updates for systems with these…
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Intel Clover Trail processors are not currently supported in Windows 10 Creators Update
Why are text and icons showing as solid color blocks, or not appearing at all after installing Windows update? The following Intel Clover Trail processors are currently not supported on Windows 10 Creators Update: * Atom Z2760 * Atom Z2520 * Atom Z2560 * Atom Z2580 Microsoft is working with us to help provide compatible…
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Windows 10: Use fingerprint reader to sign in
How do I setup the fingerprint reader on my Acer notebook? In addition to using an account password or PIN to sign in to Windows apps and services, you can also use the fingerprint reader to sign-in and unlock your Acer notebook. In order to use the fingerprint reader, you must first configure the fingerprint reader to…
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Flickering screen after logon in Windows
This article only applies to: Office 365 After logging on to Windows, you see your screen flicker. This looks like the background is continuously changing from your background image to black and back. SOLUTION This behaviour is caused by Office 365, build 16.0.7668.2066, which has been available between 25th and 30th of…
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Change the operating system language on Acer Windows 10 computers
How do I change the language on my Acer computer? Windows 10 allows you to download and install language packages to change the language of the operating system on your computer. Use the instructions below to change your language settings in Windows 10. * Click the Start menu and select Settings. * Select Time & Language.…
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How to change where Windows 10 saves files
How can I configure Windows to save files to the hard drive instead of the SSD? Windows 10 is configured by default to save files to the drive that the operating system is installed on. This can cause your drive to fill up with data and reduce the free space on that drive. Windows 10 allows you to change the locations of…
