Flx Seasoned Practitioner

Check the fans maybe one is stuck or bound up by something

Hmm is this while the screen is powered off or is the screen on and just a black background?

Got any pics?

No it won't damage your GPU/CPU but it may wear your fans out faster. Is there any particular reason you put them on max?

What region/country are you in?

It only happens after sleep mode? Are your drivers updated to the latest version from Nvidia's website?

There is no risk, a lot of gaming laptops actually use the battery while plugged in so you're totally fine don't sweat it.

Hey @brummyfan2 maybe he can help you out with the part number. Is your cooler not spinning?

Yea definitely update the BIOS

You can get to the NVIDIA panel through your control panel (press winkey+r and type in control panel, click okay). Or you can right click on the icon in the control panel and send a shortcut to the desktop from there.

You can also try uninstalling NVIDIA and trying the one from Acer's website before formatting, unless you've tried that already

Uninstall your NVIDIA GPU driver, and download and install the latest driver from Nvidia's website

I would contact tech support in your region at this point.

http://community.acer.com/t5/Predator-Laptops/Predator-Helios-300-Missing-HDD-caddy-and-SATA-cable/m-p/525192/highlight/true#M6495 Check here for info, common issue:

Hey guys instead check here for information on your issue: http://community.acer.com/t5/Predator-Laptops/Predator-Helios-300-Missing-HDD-caddy-and-SATA-cable/m-p/525192/highlight/true#M6495

http://community.acer.com/t5/Predator-Laptops/Predator-Helios-300-Missing-HDD-caddy-and-SATA-cable/m-p/525192/highlight/true#M6495 Check there for info!

http://community.acer.com/t5/Predator-Laptops/Predator-Helios-300-Missing-HDD-caddy-and-SATA-cable/m-p/525192/highlight/true#M6495 Check that link for info!

SFM_Bryan, go into your NVIDIA control panel and then to "Manage 3d Settings" and under the 'Global Settings' tab there will be a drop down box that says "Preferred Graphics Processor" and put it to Auto-Select. This will let the laptop determine which GPU to use for what task. Also, under 'Manage 3d Settings' you can go…

Glad to hear it! Good luck with the install

Nevermind I didn't realize you were the original poster so that means youre in Aus. This is how you contact Acer in your region: https://www.acer.com/ac/en/AU/content/service-contact