Acer aspire 5738ZG: cannot boot from ssd
Hello!
I have a problem with installing an ssd to my laptop.
I own an Acer aspire 5738ZG ( Model Name: AS5738ZG | Part Number: LX.PF202.002 ) laptop. After I installed it in my laptop (it was done correctly), I moved forward to install Windows. I selected the advanced drive option in order to format the ssd (because it was unallocated space) and I got the following messageQ
"windows cannot be installed to this disk. this computer's hardware may not support booting to this disk. ensure that the disk's controller is enabled in the computer's bios menu."
So I searched for solutions and, because I saw that many others had similar ploblem when installing a ssd, I assumed that it can be fixed.
I tried to install it with the sata drive option AHCI and then IDE and then AHCI again. I tried to create a promary partition with DISKPART in cmd. I even tried a command "convert to gpt" (I don't even know what it means or does - it was suggested in some articles). hen I called the shop I bought the ssd for technical support. They checked the disk (it is fine), they installed windows 10 to the ssd and told me to update the BIOS and call ACER for support. I downloaded the updates from the ACER support page (https://www.acer.com/ac/en/GB/content/support-product/1122?b=1&pn=LX.PF202.002), so I updated the BIOS to the latest version and the SATA ACHI driver. None of the above worked. It still doesn't boot fron the ssd.
I had noticed that it doesn't recognize the ssd in the boot menu in the BIOS (either before the BIOS update or after).
Is there a problem with the drivers or something or the ssd isn't actually supported by this model?
Thank you in advance!
(I am sorry for any wrong expressions etc, English is not my native language!)
Respostas
-
Hi,
If you install Windows 10 in another computer, it will create a recovery partition on the hard drive(in that PC), therefore, you need to install with a bootable USB drive after creating the bootable drive with Rufus, I have attached two links for Creating a bootable USB stick and for Clean install of Windows 10.
0 -
I tried to install it from USB. (I didn't delete the partitions, though, to make a clean install, because I got the same messages before, when I was trying to clean install windows). I attach some photos, so you can see what the problem is.
This is the boot menu of my pc, while I have the ssd pluged in.
0 -
Hi,
Try the solution here, I'm not sure but worth a try:http://www.tomshardware.co.uk/answers/id-1948092/windows-installed-drive-partition.htmlhttp://www.tomshardware.co.uk/answers/id-1948092/windows-installed-drive-partition.html
Another link for you to try:http://www.dell.com/support/article/us/en/4/SLN288390/enhttp://www.dell.com/support/article/us/en/4/SLN288390/en
0 -
I had already tried both...
First, I tried these commands
X:\Sources>diskpart
list disk
select disk 0clean
create partition primary
exitand then these:
list disk
select disk [id]
clean
convert gpt
exitStill nothing...
And I really thank you for your time!
0 -
Old topic, but I'm experiencing the same problem with Acer 5738, did you manage to solve the problem? if so, how did you do it?
Thank you
0 -
Hi RobertMr,no I couldn't solve it.If I remember correctly I found some article/answer and it basically said that it was an old laptop and it wasn't compatible.I didn't put any SSD at the end.0
-
IIRC the 5738ZG came originally with Windows 7 (or maybe Vista?). As such it doesn't do a UEFI boot like any of the modern systems. My guess is, since Windows 10 defaults to UEFI, it tried to setup the drive as GPT, and it needs to be MBR.
Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.0 -
Evelyn_Bi said: Hi RobertMr,no I couldn't solve it.
If I remember correctly I found some article/answer and it basically said that it was an old laptop and it wasn't compatible.
I didn't put any SSD at the end.
Thank you for your attention, there are really days looking for the solution and I continue without success. I think it's better to give up.Digite seu comentário0
