meu es1-572-36fv parou de carregar a bateria de uma hora para outra, o que pode ser?

johnady
johnady Member Posts: 3 New User
editado May 2023 em Arquivo de 2019
Boa noite!
meu notebook es1-572-36fv, parou de carregar a bateria de uma hora outra, realizei teste com outro carregador e permaneceu sem carregar, a bateria esta em perfeito estado, pelos teste que fiz com vida útil de 90%.
segue teste de bateria.

Battery report

COMPUTER NAME ACERTE-JOHNADY
SYSTEM PRODUCT NAME Acer Aspire ES1-572
BIOS V1.11 08/16/2016
OS BUILD 17134.1.amd64fre.rs4_release.180410-1804
PLATFORM ROLE Mobile
CONNECTED STANDBY Not supported
REPORT TIME 2019-08-15 11:06:25

Installed batteries

Information about each currently installed battery
BATTERY 1
NAMEPABAS0241231
MANUFACTURERCOMPAL
SERIAL NUMBER41167
CHEMISTRYLi-I
DESIGN CAPACITY37 mWh
FULL CHARGE CAPACITY29 mWh
CYCLE COUNT -

Recent usage

Power states over the last 3 days
START TIME STATE SOURCE CAPACITY REMAINING
2019-08-12 11:18:51 Active AC 100 % 32 mWh
11:24:46 Active Battery 100 % 32 mWh
11:25:29 Active AC 100 % 32 mWh
12:26:07 Active Battery 100 % 32 mWh
12:26:13 Suspended 100 % 32 mWh
14:59:52 Active Battery 98 % 32 mWh
16:12:37 Suspended 71 % 23 mWh
2019-08-13 07:39:27 Active Battery 68 % 22 mWh
07:52:07 Suspended 63 % 20 mWh
08:07:41 Active Battery 63 % 20 mWh
08:07:54 Active AC 63 % 20 mWh
08:15:32 Active Battery 63 % 20 mWh
09:51:31 Suspended 4 % 1 mWh
09:55:44 Active AC 4 % 1 mWh
17:13:57 Active Battery 90 % 29 mWh
17:14:02 Suspended 90 % 29 mWh
2019-08-14 07:07:21 Active Battery 88 % 28 mWh
09:01:28 Active AC 33 % 10 mWh
12:56:31 Active Battery 34 % 11 mWh
12:57:03 Suspended 34 % 11 mWh
15:14:32 Active Battery 33 % 10 mWh
15:29:26 Suspended 2 % mWh
15:33:07 Active Battery 2 % mWh
15:33:07 Active AC 2 % mWh
15:34:05 Active Battery 2 % mWh
15:34:17 Suspended 2 % mWh
15:35:50 Active Battery 2 % mWh
15:35:51 Active AC 2 % mWh
16:34:15 Active Battery 5 % 1 mWh
16:44:17 Suspended 5 % 1 mWh
19:44:57 Active Battery 3 % mWh
19:44:59 Suspended 3 % mWh
2019-08-15 08:04:55 Active AC 1 % mWh
10:33:32 Active Battery 5 % 1 mWh
10:34:06 Active AC 5 % 1 mWh
10:34:23 Active Battery 5 % 1 mWh
10:34:43 Suspended 5 % 1 mWh
10:36:10 Active AC 6 % 1 mWh
10:51:36 Active Battery 8 % 2 mWh
10:58:41 Suspended 5 % 1 mWh
11:01:30 Active AC 6 % 1 mWh
11:06:24 Report generated AC 6 % 1 mWh

Battery usage

Battery drains over the last 3 days
START TIME STATE DURATION ENERGY DRAINED
2019-08-12 11:24:46 Active 0:00:42--
12:26:07 Active 0:00:05- mWh
14:59:52 Active 1:12:4427 % 8 mWh
2019-08-13 07:39:27 Active 0:12:405 % 1 mWh
08:07:41 Active 0:00:12- mWh
08:15:32 Active 1:35:5959 % 19 mWh
17:13:57 Active 0:00:05- mWh
2019-08-14 07:07:21 Active 1:54:0656 % 18 mWh
12:56:31 Active 0:00:32- mWh
15:14:32 Active 0:14:5331 % 10 mWh
15:33:07 Active 0:00:00--
15:34:05 Active 0:00:12- mWh
15:35:50 Active 0:00:00--
16:34:15 Active 0:10:02- mWh
19:44:57 Active 0:00:01--
10:33:32 Active 0:00:34- mWh
10:34:23 Active 0:00:19- mWh
10:51:36 Active 0:07:043 % 1 mWh

Usage history

History of system usage on AC and battery
BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2019-04-08 - 2019-04-1519:01:45-52:53:22-
2019-04-15 - 2019-04-2210:08:22-19:17:40-
2019-04-22 - 2019-04-303:33:09-15:21:49-
2019-04-30 - 2019-05-067:58:59-4:34:38-
2019-05-06 - 2019-05-2057:13:34-81:22:05-
2019-05-20 - 2019-05-2619:31:23-29:26:22-
2019-05-26 - 2019-06-0418:16:34-16:48:00-
2019-06-04 - 2019-06-0958:06:02-98:07:26-
2019-06-09 - 2019-06-160:52:44---
2019-06-16 - 2019-06-237:04:44-8:23:50-
2019-06-23 - 2019-06-307:24:31-6:41:22-
2019-06-30 - 2019-07-0728:34:41-9:03:11-
2019-07-07 - 2019-07-145:38:56-9:22:20-
2019-07-14 - 2019-07-2119:28:03-57:51:41-
2019-07-21 - 2019-07-2813:15:52-47:31:41-
2019-07-28 - 2019-08-0412:38:07-24:54:55-
2019-08-04----
2019-08-052:00:28---
2019-08-061:40:00---
2019-08-07----
2019-08-08----
2019-08-09----
2019-08-10--3:56:15-
2019-08-110:01:01-11:50:13-
2019-08-122:22:31-10:26:31-
2019-08-131:43:33-3:49:28-
2019-08-142:14:54-4:10:08-

Battery capacity history

Charge capacity history of the system's batteries
PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
2019-04-08 - 2019-04-1534 mWh 37 mWh
2019-04-15 - 2019-04-2234 mWh 37 mWh
2019-04-22 - 2019-04-3035 mWh 37 mWh
2019-04-30 - 2019-05-0635 mWh 37 mWh
2019-05-06 - 2019-05-2035 mWh 37 mWh
2019-05-20 - 2019-05-2635 mWh 37 mWh
2019-05-26 - 2019-06-0436 mWh 37 mWh
2019-06-04 - 2019-06-0935 mWh 37 mWh
2019-06-09 - 2019-06-1633 mWh 37 mWh
2019-06-16 - 2019-06-2335 mWh 37 mWh
2019-06-23 - 2019-06-3035 mWh 37 mWh
2019-06-30 - 2019-07-0735 mWh 37 mWh
2019-07-07 - 2019-07-1435 mWh 37 mWh
2019-07-14 - 2019-07-2135 mWh 37 mWh
2019-07-21 - 2019-07-2835 mWh 37 mWh
2019-07-28 - 2019-08-0433 mWh 37 mWh
2019-08-0432 mWh 37 mWh
2019-08-0532 mWh 37 mWh
2019-08-0632 mWh 37 mWh
2019-08-0732 mWh 37 mWh
2019-08-0832 mWh 37 mWh
2019-08-0932 mWh 37 mWh
2019-08-1032 mWh 37 mWh
2019-08-1132 mWh 37 mWh
2019-08-1232 mWh 37 mWh
2019-08-1332 mWh 37 mWh
2019-08-1432 mWh 37 mWh

Battery life estimates

Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVECONNECTED STANDBYACTIVECONNECTED STANDBY
2019-04-08 - 2019-04-154:39:05-5:03:23-
2019-04-15 - 2019-04-224:21:28-4:37:18-
2019-04-22 - 2019-04-305:28:47-5:45:45-
2019-04-30 - 2019-05-065:13:33-5:29:44-
2019-05-06 - 2019-05-205:16:02-5:33:17-
2019-05-20 - 2019-05-266:54:29-7:07:56-
2019-05-26 - 2019-06-046:17:52-6:27:56-
2019-06-04 - 2019-06-096:41:15-6:56:49-
2019-06-09 - 2019-06-166:48:16-7:27:20-
2019-06-16 - 2019-06-234:05:36-4:13:51-
2019-06-23 - 2019-06-304:34:04-4:44:46-
2019-06-30 - 2019-07-078:38:18-9:01:43-
2019-07-07 - 2019-07-144:56:46-5:10:11-
2019-07-14 - 2019-07-214:41:14-4:52:19-
2019-07-21 - 2019-07-284:51:50-5:05:02-
2019-07-28 - 2019-08-043:59:15-4:21:33-
2019-08-04----
2019-08-053:50:36-4:25:10-
2019-08-065:18:46-6:04:23-
2019-08-07----
2019-08-08----
2019-08-09----
2019-08-10----
2019-08-11----
2019-08-124:48:45-5:25:38-
2019-08-132:47:01-3:08:22-
2019-08-142:35:55-2:55:50-
Current estimate of battery life based on all observed drains since OS install
Since OS install 5:06:37-5:45:47

Respostas

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Boa noite johnady !

    Realizou o reset da bateria?
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    Sobre o reset da bateria, como mencionou o maclane, veja esse vídeo:
    https://youtu.be/NfhgnxUJoZo
    Além disso, experimente desinstalar esses drivers também:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Boa noite johnady !

    Assim que realizar o procedimento, informe aqui o resultado.
    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • johnady
    johnady Member Posts: 3 New User
    editado August 2019
    bom dia!
    egydiocoelho

    já realizei todos os tipos de teste que vcs imaginarem o único que não tinha feito ainda foi com o reset da bateria, efetuei conforme o vídeo, aguardei 5 minutos e liguei novamente a unica diferença é que ele saiu dos 49% para 99% de carga,aguardei ele perder um pouco de carga e coloquei para recarregar, mostrou carregando, apos 1 minuto ele mostrou novamente que esta "conectada, mas sem carregar".
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    Você já tentou calibrar a bateria?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • johnady
    johnady Member Posts: 3 New User
    bom dia egydiocoelho!
    tentei realizar o calibramento, mas se a bateria não carrega como vou calibrar, já que necessito zera carga para depois realimentar.
    mas entrei em contato com a assistência e estou aguardando ele me enviarem o código de postagem para que ele analisem o notebook, acredito que o problema seja hardware, algo na placa mãe.
    obrigado pela atenção de todos.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,293 Trailblazer
    Ok! Por acaso, você testou o notebook diretamente em outra tomada elétrica devidamente aterrada? Você já tentou reinstalar o windows, pressionando alt+f10 antes do logo da Acer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

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