Game freeze & sound loop (Helios 300)

Fatalmez
Fatalmez Member Posts: 9

Tinkerer

editado março 2023 em Arquivo de 2017

While playing rainbow six siege, the game froze and the sound just kept looping. I cannot do anything except for a restart. This is the first time this happened and I've owned the laptop for only 1 and a half weeks. Any solutions? (also some FPS drops in games too it's like the screen just froze for a second.)

 

Thanks.

Respostas

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Update BIOS to latest version, if you haven't. Download HWiNFO and post here the maximum and average temperatures of the GPU and CPU. This could have happened because the laptop overheated.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Fatalmez
    Fatalmez Member Posts: 9

    Tinkerer

    Overheated as with the game freeze & sound loop or FPS drops? Or both?

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    The laptop crashed because it could have been overheating. That is why you need to check the temps of the CPU and GPU.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Fatalmez
    Fatalmez Member Posts: 9

    Tinkerer

    Thanks for the reply, I'll get back to you tomorrow with the temps. However I did relize that I did not have the turbo boost mode in my predatorSense. How could this be?

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    What is your model?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Fatalmez
    Fatalmez Member Posts: 9

    Tinkerer

    Predator G3-571

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It doesn't support overclocking from PredatorSense.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Fatalmez
    Fatalmez Member Posts: 9

    Tinkerer

    Oh sucks. Thanks for letting me know!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Only g3-572, g3-573 and the 17.3inch halios 300 support overclocking, because they are with metal fans.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!