AN515-54: Sistema Crashando mesmo reinstalando o windows

thewillys · outubro 2021

Olá, pessoal. Eu estou tendo o seguinte problema, comprei um novo acer nitro AN515-54. Que veio com endless. Primeiro dia já instalei o windows, e até ai tudo ok. Então, começou a dar tela azul sem parar. Ela vem e vai, eu já tentei:
Reinstalar o windows várias vezes;
Tentar usar sem programas, zerado;
Instalei os drivers da própria acer;
Tentei usar com os drivers que o windows usa;
Meu sistema é original; Eu já comprei no antigo acer nitro que de problema.
Fiz teste de memoria, de SSD.

Por último com ajuda do debubing/log eu vi que os erros são esses:

KMODE_EXCEPTION_NOT_HANDLED (1e)

This is a very common bugcheck. Usually the exception address pinpoints

the driver/function that caused the problem. Always note this address

as well as the link date of the driver/image that contains this address.

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff800190b1145, The address that the exception occurred at

Arg3: fffff685177ae3a8, Parameter 0 of the exception

Arg4: ffffb501bcfe0920, Parameter 1 of the exception

Debugging Details:

------------------

Unable to load image \SystemRoot\system32\drivers\WppRecorder.sys, Win32 error 0n2

Unable to load image \SystemRoot\System32\drivers\UsbHub3.sys, Win32 error 0n2

Unable to load image \SystemRoot\system32\DRIVERS\NNSNAHSL.sys, Win32 error 0n2

Unable to load image \SystemRoot\system32\drivers\ndis.sys, Win32 error 0n2

Unable to load image \SystemRoot\system32\DRIVERS\nwifi.sys, Win32 error 0n2

Unable to load image \SystemRoot\System32\drivers\vwififlt.sys, Win32 error 0n2

Unable to load image \SystemRoot\System32\drivers\wfplwfs.sys, Win32 error 0n2

Unable to load image \SystemRoot\system32\DRIVERS\wdiwifi.sys, Win32 error 0n2

Page 259d3f not present in the dump file. Type ".hh dbgerr004" for details

Unable to load image \SystemRoot\System32\drivers\Netwtw10.sys, Win32 error 0n2

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

Eu realmente não sei como resolver, é a primeira semana que to com o notebook, mas fiquei puto, porque se devolver vou precisar aguardar estorno, então vou ficar sem notebook. Dei azar mesmo, tanto que se precisar trocar vou ir para um lenovo 3i.
Caso alguém tenha alguma dica, fico muito grato.

[Título editado para incluir modelo do produto]

RenanVilela · outubro 2021

thewillys disse:

Olá, pessoal. Eu estou tendo o seguinte problema, comprei um novo acer nitro AN515-54. Que veio com endless. Primeiro dia já instalei o windows, e até ai tudo ok. Então, começou a dar tela azul sem parar. Ela vem e vai, eu já tentei:
Reinstalar o windows várias vezes;
Tentar usar sem programas, zerado;
Instalei os drivers da própria acer;
Tentei usar com os drivers que o windows usa;
Meu sistema é original; Eu já comprei no antigo acer nitro que de problema.
Fiz teste de memoria, de SSD.

Por último com ajuda do debubing/log eu vi que os erros são esses:

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800190b1145, The address that the exception occurred at
Arg3: fffff685177ae3a8, Parameter 0 of the exception
Arg4: ffffb501bcfe0920, Parameter 1 of the exception

Debugging Details:
------------------

Unable to load image \SystemRoot\system32\drivers\WppRecorder.sys, Win32 error 0n2
Unable to load image \SystemRoot\System32\drivers\UsbHub3.sys, Win32 error 0n2
Unable to load image \SystemRoot\system32\DRIVERS\NNSNAHSL.sys, Win32 error 0n2
Unable to load image \SystemRoot\system32\drivers\ndis.sys, Win32 error 0n2
Unable to load image \SystemRoot\system32\DRIVERS\nwifi.sys, Win32 error 0n2
Unable to load image \SystemRoot\System32\drivers\vwififlt.sys, Win32 error 0n2
Unable to load image \SystemRoot\System32\drivers\wfplwfs.sys, Win32 error 0n2
Unable to load image \SystemRoot\system32\DRIVERS\wdiwifi.sys, Win32 error 0n2
Page 259d3f not present in the dump file. Type ".hh dbgerr004" for details
Page 259d3f not present in the dump file. Type ".hh dbgerr004" for details
Unable to load image \SystemRoot\System32\drivers\Netwtw10.sys, Win32 error 0n2
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

Eu realmente não sei como resolver, é a primeira semana que to com o notebook, mas fiquei puto, porque se devolver vou precisar aguardar estorno, então vou ficar sem notebook. Dei azar mesmo, tanto que se precisar trocar vou ir para um lenovo 3i.
Caso alguém tenha alguma dica, fico muito grato.

Olá, boa tarde.
Você chegou a usá-lo com o Endless pelo menos por alguns instantes?

thewillys · outubro 2021

Eu esqueci o texto completo:

Microsoft (R) Windows Debugger Version 10.0.22000.194 AMD64

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Edition build lab: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff800`17000000 PsLoadedModuleList = 0xfffff800`17c2a270

Debug session time: Fri Oct 22 17:48:44.331 2021 (UTC - 3:00)

System Uptime: 0 days 0:01:28.044

Loading Kernel Symbols

...............................................................

..........................Page 2518ea not present in the dump file. Type ".hh dbgerr004" for details

......................................

................................................................

.......................................

Loading User Symbols

Loading unloaded module list

..........

For analysis of this file, run !analyze -v

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)

This is a very common bugcheck. Usually the exception address pinpoints

the driver/function that caused the problem. Always note this address

as well as the link date of the driver/image that contains this address.

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff800190b1145, The address that the exception occurred at

Arg3: fffff685177ae3a8, Parameter 0 of the exception

Arg4: ffffb501bcfe0920, Parameter 1 of the exception

Debugging Details:

------------------

Unable to load image \SystemRoot\system32\DRIVERS\NNSNAHSL.sys, Win32 error 0n2

Unable to load image \SystemRoot\System32\drivers\Netwtw10.sys, Win32 error 0n2

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec

Value: 5546

Key : Analysis.DebugAnalysisManager

Value: Create

Key : Analysis.Elapsed.mSec

Value: 34481

Key : Analysis.Init.CPU.mSec

Value: 3796

Key : Analysis.Init.Elapsed.mSec

Value: 61858

Key : Analysis.Memory.CommitPeak.Mb

Value: 108

Key : WER.OS.Branch

Value: vb_release

Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version

Value: 10.0.19041.1

BUGCHECK_CODE: 1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff800190b1145

BUGCHECK_P3: fffff685177ae3a8

BUGCHECK_P4: ffffb501bcfe0920

WRITE_ADDRESS: ffffb501bcfe0920

EXCEPTION_PARAMETER1: fffff685177ae3a8

EXCEPTION_PARAMETER2: ffffb501bcfe0920

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

PROCESS_NAME: System

STACK_TEXT:

ffffb501`bcfe00a8 fffff800`1750f82f : 00000000`0000001e ffffffff`c0000005 fffff800`190b1145 fffff685`177ae3a8 : nt!KeBugCheckEx

ffffb501`bcfe00b0 fffff800`17410aa6 : ffffb501`bcfe0920 fffff800`17340595 fffff685`177ae5e8 fffff800`190b1145 : nt!KiFatalFilter+0x1f

ffffb501`bcfe00f0 fffff800`173ccdcf : fffff800`00000002 fffff800`170d3ce0 fffff685`177a9000 fffff685`177b0000 : nt!KeExpandKernelStackAndCalloutInternal$filt$0+0x16

ffffb501`bcfe0130 fffff800`1740006f : fffff800`170d3ce0 ffffb501`bcfe0710 fffff800`173ccd30 00000000`00000000 : nt!_C_specific_handler+0x9f

ffffb501`bcfe01a0 fffff800`172e6dd7 : ffffb501`bcfe0710 00000000`00000000 fffff685`177aeca0 fffff800`172f8458 : nt!RtlpExecuteHandlerForException+0xf

ffffb501`bcfe01d0 fffff800`172e59d6 : fffff685`177ae3a8 ffffb501`bcfe0e20 fffff685`177ae3a8 00000000`00000000 : nt!RtlDispatchException+0x297

ffffb501`bcfe08f0 fffff800`173f8042 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x186

ffffb501`bcfe0fb0 fffff800`173f8010 : fffff800`174092a5 ffffef8c`2ed4d739 fffff800`17325e1a 00000000`00000001 : nt!KxExceptionDispatchOnExceptionStack+0x12

fffff685`177ae268 fffff800`174092a5 : ffffef8c`2ed4d739 fffff800`17325e1a 00000000`00000001 fffff800`17323b80 : nt!KiExceptionDispatchOnExceptionStackContinue

fffff685`177ae270 fffff800`17404fe0 : 00000000`00000000 00000000`00000000 ffff848a`05c8f8f0 00000000`00000000 : nt!KiExceptionDispatch+0x125

fffff685`177ae450 fffff800`190b1145 : 00000000`00000000 00000000`00000002 ffff848a`05f4d8a0 ffff848a`041841a0 : nt!KiGeneralProtectionFault+0x320

fffff685`177ae5e8 fffff800`1a8e2005 : 00000000`00000001 ffff848a`0dc86940 00000000`00000200 00000000`00001026 : WppRecorder!WppAutoLogTrace+0x15

fffff685`177ae658 fffff800`1a95fb1d : ffff848a`10a4eef0 ffff848a`115ad586 00000000`00001026 00000000`00000000 : UsbHub3!WPP_RECORDER_SF_+0xb1

fffff685`177ae6a8 ffff848a`0fef77d0 : fffff800`359371ed fffff800`35943400 00000000`00001026 ffff848a`0dc86940 : UsbHub3!HUBREG_QueryValuesInDeviceHardwareKey+0x39d

fffff685`177ae748 fffff800`359371ed : fffff800`35943400 00000000`00001026 ffff848a`0dc86940 fffff685`177ae8b8 : 0xffff848a`0fef77d0

fffff685`177ae750 fffff800`3593990f : ffff848a`0d859a20 ffff848a`0fef77d0 00000000`00000000 fffff800`31d71101 : NNSNAHSL+0x71ed

fffff685`177ae7f0 fffff800`35933edd : fffff685`177ae998 fffff685`177ae8b8 fffff685`177ae9a8 fffff685`00000001 : NNSNAHSL+0x990f

fffff685`177ae840 fffff800`359324ff : ffff848a`0d859a01 ffff848a`00000000 00000000`00000000 fffff685`177ae998 : NNSNAHSL+0x3edd

fffff685`177ae900 fffff800`1a9a7ef1 : ffff848a`08634000 ffff848a`0fef77d0 00000000`00000000 00000000`00000001 : NNSNAHSL+0x24ff

fffff685`177ae990 fffff800`1a9de248 : ffff848a`0d876c00 fffff685`177aea61 fffff685`177aea28 fffff685`177aeb58 : ndis!ndisCallReceiveHandler+0x61

fffff685`177ae9e0 fffff800`1a9e3901 : 00000000`00000000 ffff848a`0d853a20 00000000`00000000 00000000`00000000 : ndis!ndisInvokeNextReceiveHandler+0x148

fffff685`177aeab0 fffff800`1a9a804e : ffff848a`0d853a20 00000000`00000001 ffff848a`00000000 00000000`00000001 : ndis!ndisFilterIndicateReceiveNetBufferLists+0x3c491

fffff685`177aeb60 fffff800`3362e67c : ffff848a`0d85f010 00000000`00000001 ffff848a`0fef77d0 ffff848a`0d8600e8 : ndis!NdisFIndicateReceiveNetBufferLists+0x6e

fffff685`177aeba0 fffff800`1a9a7ef1 : ffff848a`0d853a20 fffff800`3362e3b0 ffff848a`0d4a9020 00000000`00989680 : nwifi!Pt6Receive+0x2cc

fffff685`177aec00 fffff800`1a9b83be : ffff848a`03f65040 fffff685`177aedd1 fffff685`177aedb0 00000000`00000000 : ndis!ndisCallReceiveHandler+0x61

fffff685`177aec50 fffff800`172f8458 : fffff685`177aedd1 ffff848a`0d853a20 00000000`00000000 ffff848a`0d852b30 : ndis!ndisDataPathExpandStackCallback+0x3e

fffff685`177aeca0 fffff800`172f83cd : fffff800`1a9b8380 fffff685`177aedb0 ffff848a`0dc867c0 fceedf14`034c0993 : nt!KeExpandKernelStackAndCalloutInternal+0x78

fffff685`177aed10 fffff800`1a9de33c : ffff8489`ecc5c000 00000004`000001c8 fffff800`308d8fa8 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0x1d

fffff685`177aed50 fffff800`1a9e3901 : 00000000`00000000 ffff848a`0d851a20 00000000`00000000 fffff800`3129f285 : ndis!ndisInvokeNextReceiveHandler+0x23c

fffff685`177aee20 fffff800`1a9a804e : ffff848a`0d851a20 ffff848a`0dc867c0 fffff800`00000000 ffff848a`00000001 : ndis!ndisFilterIndicateReceiveNetBufferLists+0x3c491

fffff685`177aeed0 fffff800`35955a8d : ffff848a`0d80c760 ffff848a`0d839010 00000000`00000000 00000000`00000001 : ndis!NdisFIndicateReceiveNetBufferLists+0x6e

fffff685`177aef10 fffff800`1a9a7ef1 : ffff848a`0d851a20 fffff800`359559b0 ffff848a`0d839010 fffff800`1aef12bb : vwififlt!FilterReceiveNetBufferLists+0xdd

fffff685`177aef70 fffff800`1a9b83be : ffff848a`03f65040 fffff685`177af141 fffff685`177af120 00000000`00000000 : ndis!ndisCallReceiveHandler+0x61

fffff685`177aefc0 fffff800`172f8458 : fffff685`177af141 ffff848a`0d851a20 fffff800`00000000 ffff848a`0d850b30 : ndis!ndisDataPathExpandStackCallback+0x3e

fffff685`177af010 fffff800`172f83cd : fffff800`1a9b8380 fffff685`177af120 ffff848a`0dc867c0 fffff800`1ab38d88 : nt!KeExpandKernelStackAndCalloutInternal+0x78

fffff685`177af080 fffff800`1a9de33c : 00000000`00000001 00000001`0000000d ffff8489`ef9e7090 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0x1d

fffff685`177af0c0 fffff800`1a9e3901 : 00000000`00000000 ffff848a`0d84fa20 00000000`00000000 ffff848a`0dc867c0 : ndis!ndisInvokeNextReceiveHandler+0x23c

fffff685`177af190 fffff800`1a9a804e : ffff848a`0d84fa20 ffff848a`0d84fa20 fffff800`00000000 00000000`00000001 : ndis!ndisFilterIndicateReceiveNetBufferLists+0x3c491

fffff685`177af240 fffff800`1af7131c : ffff848a`0d80d760 00000000`00000001 00000000`00000000 00000000`00000001 : ndis!NdisFIndicateReceiveNetBufferLists+0x6e

fffff685`177af280 fffff800`1a9a7ef1 : fffff800`00000001 ffff848a`0dc867c0 00000000`00000000 00000000`00000001 : wfplwfs!LwfLowerRecvNetBufferLists+0x17c

fffff685`177af340 fffff800`1a9b83be : ffff848a`03f65040 fffff685`177af511 fffff685`177af4f0 00000000`00000000 : ndis!ndisCallReceiveHandler+0x61

fffff685`177af390 fffff800`172f8458 : fffff685`177af511 ffff848a`0d84fa20 fffff800`00000000 00000000`00000002 : ndis!ndisDataPathExpandStackCallback+0x3e

fffff685`177af3e0 fffff800`172f83cd : fffff800`1a9b8380 fffff685`177af4f0 ffff848a`0dc867c0 ffffb501`bcfc0180 : nt!KeExpandKernelStackAndCalloutInternal+0x78

fffff685`177af450 fffff800`1a9de33c : fffff800`17d25440 00000000`00000005 00000000`000003ec ffff8489`ef1e9a40 : nt!KeExpandKernelStackAndCalloutEx+0x1d

fffff685`177af490 fffff800`1a9a4a94 : 00000000`00001602 00000000`00000000 ffff848a`041841a0 00000000`00000000 : ndis!ndisInvokeNextReceiveHandler+0x23c

fffff685`177af560 fffff800`30863300 : 00000000`00000003 ffff848a`05ac58b0 fffff685`177af650 ffff848a`0dc867c0 : ndis!NdisMIndicateReceiveNetBufferLists+0x104

fffff685`177af5f0 fffff800`30828281 : 00000000`00000001 00000000`00000000 ffffb501`bcfcb240 ffff8489`00000000 : wdiwifi!CPort::IndicateFrames+0x2d8

fffff685`177af690 fffff800`3080bbb7 : ffff848a`0dc867c0 fffff685`177af7b9 ffff848a`047fdbb0 fffff800`173fe6e3 : wdiwifi!CAdapter::IndicateFrames+0x141

fffff685`177af700 fffff800`3080c2f6 : 00000000`00000000 fffff685`177af880 ffff848a`047fdbb0 00000000`0000afd1 : wdiwifi!CRxMgr::RxProcessAndIndicateNblChain+0x7f7

fffff685`177af820 fffff800`30808192 : ffff848a`0dc867c0 fffff685`177af958 00000000`00000000 00000000`00100036 : wdiwifi!CRxMgr::RxInOrderDataInd+0x35a

fffff685`177af8c0 fffff800`31248279 : ffff848a`047fe1b0 ffff848a`05a06010 00000000`00000001 ffffb501`bcfc0180 : wdiwifi!AdapterRxInorderDataInd+0x92

fffff685`177af910 fffff800`31248421 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Netwtw10+0x58279

fffff685`177af980 fffff800`1a9d9cd2 : 00000000`00000000 ffff848a`04184050 00000000`00000000 fffff800`1a9d9cc0 : Netwtw10+0x58421

fffff685`177af9d0 fffff800`17274825 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`35885440 : ndis!ndisDispatchIoWorkItem+0x12

fffff685`177afa00 fffff800`172b8515 : ffff848a`03f65040 ffff848a`03f65040 fffff800`172746f0 00000000`00000000 : nt!IopProcessWorkItem+0x135

fffff685`177afa70 fffff800`17355855 : ffff848a`03f65040 00000000`00000080 ffff8489`ec89b1c0 000fa4ef`bd9bbfff : nt!ExpWorkerThread+0x105

fffff685`177afb10 fffff800`173fe808 : ffffb501`bd5c0180 ffff848a`03f65040 fffff800`17355800 00000000`00000000 : nt!PspSystemThreadStartup+0x55

fffff685`177afb60 00000000`00000000 : fffff685`177b0000 fffff685`177a9000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME: WppRecorder!WppAutoLogTrace+15

MODULE_NAME: WppRecorder

IMAGE_NAME: WppRecorder.sys

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 15

FAILURE_BUCKET_ID: 0x1E_c0000005_WppRecorder!WppAutoLogTrace

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {66a8f622-be9f-28b6-2043-e2f20ce95285}

Followup: MachineOwner

---------

2: kd> lmvm WppRecorder

Browse full module list

start end module name

fffff800`190b0000 fffff800`190c1000 WppRecorder # (pdb symbols) C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\sym\wpprecorder.pdb\5FA8C2C6884EAF036F84619E9BA09F121\wpprecorder.pdb

Loaded symbol image file: WppRecorder.sys

Mapped memory image file: C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\sym\WppRecorder.sys\15060D0011000\WppRecorder.sys

Image path: \SystemRoot\system32\drivers\WppRecorder.sys

Image name: WppRecorder.sys

Browse all global symbols functions data

Image was built with /Brepro flag.

Timestamp: 15060D00 (This is a reproducible build file hash, not a timestamp)

CheckSum: 0001415E

ImageSize: 00011000

Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Information from resource tables:

2: kd> x /D WppRecorder!a*

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

fffff800`190bb930 WppRecorder!AuxKlibQueryModuleInformation$filt$0 (void)

fffff800`190b1990 WppRecorder!AreAssertsInitialized (AreAssertsInitialized)

fffff800`190bb2f0 WppRecorder!AuxKlibInitialize (AuxKlibInitialize)

fffff800`190bb010 WppRecorder!AuxKlibQueryModuleInformation (AuxKlibQueryModuleInformation)

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)

This is a very common bugcheck. Usually the exception address pinpoints

the driver/function that caused the problem. Always note this address

as well as the link date of the driver/image that contains this address.

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff800190b1145, The address that the exception occurred at

Arg3: fffff685177ae3a8, Parameter 0 of the exception

Arg4: ffffb501bcfe0920, Parameter 1 of the exception

Debugging Details:

------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec

Value: 4906

Key : Analysis.DebugAnalysisManager

Value: Create

Key : Analysis.Elapsed.mSec

Value: 8451

Key : Analysis.Init.CPU.mSec

Value: 12124

Key : Analysis.Init.Elapsed.mSec

Value: 299690

Key : Analysis.Memory.CommitPeak.Mb

Value: 111

Key : WER.OS.Branch

Value: vb_release

Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version

Value: 10.0.19041.1

thewillys · outubro 2021

CONTINUAÇÃO:

BUGCHECK_CODE: 1e