Acer Answers

Preparing and Shipping your Product for Repairs

When packaging your product to be shipped in for repair, use these guidelines:

We recommend shipping the product in packaging providing the product with a degree of protection equivalent to that of the original packaging. Use 3 to 5 inches of bubble wrap to protect your product.
Use 3 inch wide plastic packing tape or 3 inch wide reinforced water-activated paper tape to seal the box.
Place the shipping label on the largest flat surface of the package and remove/cover all old labels if reusing packaging.
Place your name, phone number, case number and the product’s serial number in the upper left corner of the package.

When you have packaged your product, we recommend the following:

That you use a trackable carrier only, such as FedEx, DHL, UPS, Purolator. Make sure a copy of the Airbill is kept, as this is the only proof of shipment.
That you insure your package; any damage incurred in shipping will not be covered under the Standard Manufacturers Warranty. If your product is damaged in shipping, you will need to contact your carrier to file a claim.

Some additional information before you send your computer in for repair:

Use a plain box, as we discard any container we receive and ship your product back in a standard brown box.
Please do not ship multiple computers in one box.
Send only the computer unless there is a power issue. In that case, please include the battery and power cord.
We do suggest you back up your data in case your hard disk drive is replaced or reloaded.

Please contact Acer support for assistance with setting your unit up for repair.