setiblaj Troubleshooter

Merry Christmas to you and all of your loved ones! Have a very happy 2019!

Posting as a follow up... *** PROBLEM SOLVED *** I have been too busy with work to be able to solve this issue...After the restore to factory defaults procedure my laptop got stuck again at black screen issue. I finally took it to our local Service Center here in Venezuela a couple of weeks ago. <div>egydiocoelho…

Thanks for your suggestions. I will do that tomorrow. Regards.

Well, I went to have dinner and when I returned to my computer for the restart it was sluggish and eventually got frozen in Windows but I could move the circling blue cursor until it eventually totally froze. The screen then went black :# but the blue cursor was the only item in the screen, although also frozen. Crossed my…

Done! Thanks for you prompt reply! Just crossing my fingers before trying to restart! I believe I will enjoy the notebook a little bit before trying... ;)

Well, the strangest of things has just happened. After leaving the laptop off for two days IT IS NOW ON (almost) FULLY FUNCTIONAL!!! =========Yesterday=========Last night at around 10pm, working on my old trusted laptop on a heavy delivery I have due on Monday, I decided to take a break to clear my mind. I was just trying…

I believe that's one of the very few options I have left. Do you recommend any specific channel to get to an appropriate Amazon's customer support? Thanks!

Thanks for bringing the help on ;)

I had my laptop operative for about two days. In that time I did the initial battery charging cycle three times while the standard heavy Windows Update was working in the background. I worked on a spreadsheet for urgent job delivery and downloaded some videos because I wanted to test the video qualities. If there were…

I will try turning it on without the only 8GB RAM stick it has. The notebook does not have an HDD but an internal M.2 SSD so I cannot easily disconnect it. It would require disassembling the bottom case but does anyone know whether doing that voids the warranty? Regards.

Link to the video: https://www.youtube.com/watch?v=ChQcfHHjvvM It just doesn't do anything even after pressing the battery reset button for 4, 10, 40 seconds and letting it sit for half an hour. Brand new.

Thanks for your help! My laptop is still unresponsive yes. After pressing the power button it stays with the keyboard lights on and the screen on but black. It does nothing else. I connected my Nitro to my TV and before turning it on I get a "Check signal cable" from it and after pressing power on my laptop I get this…

También me ha pasado lo mismo con mi Acer Acer AN515-51 a los dos días de recibirla. Alguna ayuda por favor? Conozco los procedimientos para hacer el flasheo del BIOS, tengo el archivo isflash.bin pero NECESITO el nombre correcto para renombrarlo y que lo reconozca la laptop. Gracias.

In the meantime, does anybody know or could anyone point me to (detaile for dummies) instructions on how to use the Phoenix tool to get the correct name for the BIOS file in order to do the USB stick flashing procedure? Thank you.

Thanks for your relpy @egydiocoelho, I will do as directed =)

I am sorry I can't find an option to delete this message. I believe the better place to post this help message is in https://community.acer.com/en/categories/v-vn-series So please disregard this message and if you can help me go to…