Kalkyns New User

Thank you very much for your answers. There is no other operating system on the laptop other than Windows 10. I booted the laptop with a Hirens Boot Live USB.It recognizes the disk, the C: partition and the hidden rescue partition. It doesn't look like a hard drive error because it doesn't give that message; it just hangs…

Thank you very much, JackE.That's exactly what I did but it didn't work. I can't remember if I left fastboot enabled. That may be the problem.