Firewalker Troubleshooter

Hey Batareika007, I contacted acer support and they told me it would be approx 250 euro to get that fixed.I would also have to send it by postal service or drive to another country to hand it in, because there's no service center in my country. I looked online and found the cable for approx. 20 euro. I can get a…

Hi Easwar, I get flickering on screen in the BIOS too. I found a shop I can order the panel from and another I can order the cable. Will probably start with the cable first, and if that's no good order the replacement panel.

Hey Finch5 There's no solution found so far as I know. I've had contact with Acer support about this and they claim to not know about this issue (which I find a bit hard to believe). I asked if it could be looked at but according to Acer my device would be unavailable for several weeks at least (covid thingy does not make…

Hi all, I've been having this keyboard lighting issue for a while now and thought of having my laptop serviced to get it fixed. I'm wondering if anyone has had this repaired by Acer and what the result was. Was it fixed and if so, is it still working fine or did the same issue reoccur? Acer support asked me to update bios,…

Hi, I've been experiencing the same weird 'mechanical whine' myself when the laptop is on "auto cooling" mode... Somewhere around 2000rpm on the CPU cooler I think it's present. I tried setting GPU and CPU cooler on auto separately and it's definately from the CPU cooler.

GunYari, Better to make a new post about this issue. Or search to see if a similar topic exists and post in there. This is one is about keyboard backlight issue and it's better to not mix stuff up, makes it easier for people to find relevant info and reply ;)

Very strange indeed... I wouldn't accept such an explanation.

Hi, I have experienced some slow shutdowns/boots myself on the default Windows 10 install, something that has never been the case on Linux. I suggest you try the following: - Debloat Windows 10 via the script linked in this article (https://www.christitus.com/2018/09/09/debloat-windows-10/) - Use O&O Shutup to disable…

Same problem here... I'm curious about the real cause... but at the same time... it's cosmetic... the performance itself is still top notch :)

FYI, I tried a couple linux distro's and the one I got everything working OOTB (except multigesture (3/4 fingers) support for the trackpad) is Manjaro KDE. You could give that a spin if you like to experiment/ distro hop/ try out new stuff ;-)

Yes, mine came with an NVME PCIE SSD from Toshiba and a 1TB HD from Toshiba... They're not bad drives, just the Samsung one is even faster ;-)

Yes, I installed an extra Samsung 970 Evo PCIe NVME SSD and did the steps I described before. Afterwards, I cloned my Windows install to the Samsung drive, booted Windows from that drive and wiped the SSD it came with (Toshiba) so I could install Linux on it. The Samsung drive is faster so I wanted to have my Windows…

Check this thread and try my suggestion :) https://community.acer.com/en/discussion/549877/helios-500-os-on-ssd-instead-of-nvme-running-nvmes-m-2-separately-ahci-not-in-raid-0#latest

Ario said: Regarding this, you can keep your current Windows installation easily by doing the following: 1. boot into Windows as normal (preinstalled one by ACER with RST Premium with Optane set in bios) 2. run msconfig from the cmd line or run prompt and choose to boot into safe mode at next boot. 3. restart your computer…