Acer aspire s 24 keeps going black screen for a few seconds

Lundorff

We have 2 x Acer Sspire S 24. One if perfectly fine but the other keeps blinking off (black screen as if the power goes out) only to come back a few seconds later. It happens every 5-10 minutes. What gives?

Commodore_1995#

Have you tried updating the drivers from the intel website? Have you also checked the power settings?

Larryodie

Also checked , replace or pull the bios battery for15-30 minutes or more. Unplug the unit when doing this.
Also is it rebooting or just blacking out. If so check the monitor cables and by replacing if necessary. Intel Drivers too as suggested.

Lundorff

Window Update + manual Chip Set update seems to have done the trick, thank you guys.

Commodore_1995#

The problem was solved?

Lundorff

Sadly the chip set update did not help.

To answer your questions:

Have you tried updating the drivers from the intel website?

I have tried the chip set drivers found here: https://www.acer.com/ac/en/IN/content/support-product/7473?b=1

Is there others I should try?

Have you also checked the power settings?

It is set to always on, never go into sleep or anything like that mode.

Also checked , replace or pull the bios battery for15-30 minutes or more.

Not sure how I do this. Is this even accessible? Aspire S 24 seems very "locked"

Also is it rebooting or just blacking out?

Just blacking out for 1-2 seconds.

If so check the monitor cables and by replacing if necessary.

Can't. It is all integrated.

Commodore_1995#

Is your model the S24-880? Does the same problem occur, when disabling these functions?

Lundorff

Sorry I don't understand your language interface.

Lundorff

This is what happens: https://www.youtube.com/watch?v=wP6EM7Fopyc

Larryodie

Personally, I would update all drivers, then reseat and clean all cables going to the monitor inside and reset the bios by pulling the bios battery for 30 minutes or so.
I'm not sure as to where the battery is myself but I'll research later by googling & looking a You Tube as it has a bios and battery.

Larryodie

Google "acer aspire s24 motherboard" as it shows the bios battery. Here is one view.
https://www.ebay.com/itm/114826134201?chn=ps&norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&itemid=114826134201&targetid=1263094004306&device=c&mktype=&googleloc=9009530&poi=&campaignid=14859008593&mkgroupid=130497710760&rlsatarget=pla-1263094004306&abcId=9300678&merchantid=6563904&gclid=CjwKCAiAl-6PBhBCEiwAc2GOVLwbkqiFvZU_YkSNN_MPG9pPr2lgMTAsV2NDh9XyXRPf6cG4st0XDBoC9IsQAvD_BwE

Lundorff

Thank you Larry, but I am not going to disable this to mess with the battery. This PC is barely a year old and well within warranty. I will hear what Acer support says.

Larryodie

Yes for sure.
I would call them.
Good Luck.

Commodore_1995#

Is your model the S24-880? Check the LVDS cable: