Fingerprint reader quit working with Windows 11 - Acer 5

jimp02
jimp02 Member Publicaciones: 7

Tinkerer

editado septiembre 2021 en Windows 11
My Acer 5 fingerprint reader was working great with Windows 10. When I changed to Windows 11 it stopped working. There are no options available for the Windows 11 sign-in window (Settings, Accounts, Sign-in Options). Is there a fix available or will one be available in the future? Will the fix be automatically installed by Windows Update?

//Edited the content to add model name.

Mejor respuesta

  • jimp02
    jimp02 Member Publicaciones: 7

    Tinkerer

    Respuesta ✓
    Cumulative update for Windows, KB5004300, was installed 7/23/2021. The device is now working. It was automatically updated with the install.

Respuestas

  • JackE
    JackE ACE Publicaciones: 44,948 Trailblazer
    Open Device Manager. Do you see any red or yellow warnings?

    Jack E/NJ

  • Easwar
    Easwar Member Publicaciones: 6,727 Guru
    Hi jimp02,

    Did you download Fingerprint reader driver from windows website. 
  • jimp02
    jimp02 Member Publicaciones: 7

    Tinkerer

    There were no warnings in the device manager. I couldn't find the fingerprint reader listed, but I may not have recognized it when I saw it.

    The fingerprint reader came with the computer. I didn't download it.

  • jimp02
    jimp02 Member Publicaciones: 7

    Tinkerer

    Easwar said:
    Hi jimp02,

    Did you download Fingerprint reader driver from windows website. 
    Easwar said:
    Hi jimp02,

    Did you download Fingerprint reader driver from windows website. 
    Easwar said:
    Hi jimp02,

    Did you download Fingerprint reader driver from windows website. 

    The fingerprint reader came with the computer. I didn't download it.
  • jimp02
    jimp02 Member Publicaciones: 7

    Tinkerer

    Ok, I found the reader in the device manager under Biometric devices. 
    It says the device is working properly but it also has an active button to "Update Driver".
    There is also a comment that says;
    "Device USB\VID_04F3&PID_0C4F\5&2a5b481c&0&7 requires further installation."
    Should I be brave and press the "Update Driver" button?

  • JackE
    JackE ACE Publicaciones: 44,948 Trailblazer
    Yes absolutely..

    Jack E/NJ

  • jimp02
    jimp02 Member Publicaciones: 7

    Tinkerer

    It worked! It installed a ELAN WBF Fingerprint Scanner.
    The Settings, Accounts, Sign-in Options reappeared and I had to rescan my fingers.
    But it now seems to work.
    There wasn't any special indication that this needed to be done. I had to find the property box in the Device Manager, Biometric devices.

    Thanks for the help.

  • JackE
    JackE ACE Publicaciones: 44,948 Trailblazer
    >>>There wasn't any special indication that this needed to be done.>>>

    Congrats on your success. I expect that Win11, like Win10, is still a work in need of a lot of progress.  :)

    Jack E/NJ

  • jimp02
    jimp02 Member Publicaciones: 7

    Tinkerer

    I spoke too soon. It quit working again. Same problem.
    I would probably work if I reinstall the driver. But I think I will wait awhile and see if an update fixes it.
    This is one of the hazards with trying new stuff.
  • JackE
    JackE ACE Publicaciones: 44,948 Trailblazer
    Make sure System Protection is turned on in the restore point app so that you can hopefully identify the culprit that is changing back to the non-functional driver. Like Win10, probably an errant Win11 tweak that got in there to mess things up while you weren't looking.  :)

    Jack E/NJ

  • jimp02
    jimp02 Member Publicaciones: 7

    Tinkerer

    Respuesta ✓
    Cumulative update for Windows, KB5004300, was installed 7/23/2021. The device is now working. It was automatically updated with the install.
  • JackE
    JackE ACE Publicaciones: 44,948 Trailblazer
    Thanks for reporting back. But to repeat, make sure System Protection is turned on in the restore point app just in case the next update unfixes it again.  :o

    Jack E/NJ