Fingerprint reader quit working with Windows 11 - Acer 5
jimp02
Member Publicaciones: 7
Tinkerer
My Acer 5 fingerprint reader was working great with Windows 10. When I changed to Windows 11 it stopped working. There are no options available for the Windows 11 sign-in window (Settings, Accounts, Sign-in Options). Is there a fix available or will one be available in the future? Will the fix be automatically installed by Windows Update?
//Edited the content to add model name.
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Mejor respuesta
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Cumulative update for Windows, KB5004300, was installed 7/23/2021. The device is now working. It was automatically updated with the install.1
Respuestas
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Open Device Manager. Do you see any red or yellow warnings?
Jack E/NJ
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There were no warnings in the device manager. I couldn't find the fingerprint reader listed, but I may not have recognized it when I saw it.
The fingerprint reader came with the computer. I didn't download it.
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Ok, I found the reader in the device manager under Biometric devices.
It says the device is working properly but it also has an active button to "Update Driver".
There is also a comment that says;
"Device USB\VID_04F3&PID_0C4F\5&2a5b481c&0&7 requires further installation."
Should I be brave and press the "Update Driver" button?
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Yes absolutely..
Jack E/NJ
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It worked! It installed a ELAN WBF Fingerprint Scanner.
The Settings, Accounts, Sign-in Options reappeared and I had to rescan my fingers.
But it now seems to work.
There wasn't any special indication that this needed to be done. I had to find the property box in the Device Manager, Biometric devices.
Thanks for the help.
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>>>There wasn't any special indication that this needed to be done.>>>Congrats on your success. I expect that Win11, like Win10, is still a work in need of a lot of progress.
Jack E/NJ
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I spoke too soon. It quit working again. Same problem.
I would probably work if I reinstall the driver. But I think I will wait awhile and see if an update fixes it.
This is one of the hazards with trying new stuff.0 -
Make sure System Protection is turned on in the restore point app so that you can hopefully identify the culprit that is changing back to the non-functional driver. Like Win10, probably an errant Win11 tweak that got in there to mess things up while you weren't looking.
Jack E/NJ
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Cumulative update for Windows, KB5004300, was installed 7/23/2021. The device is now working. It was automatically updated with the install.1
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Thanks for reporting back. But to repeat, make sure System Protection is turned on in the restore point app just in case the next update unfixes it again.
Jack E/NJ
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