zut72

Tinkerer

Comments

  • All that glitters is not gold.... Been through the whole procedure, have your exact same model, other country. My backlight bleeding was just as bad, if not worse. Sent it in assistance, after trying to talk me into "it's normal on IPS screens etc. etc", I insisted on changing the panel, even though I was told that there…
  • UPDATE: UPDATE: So AT LAST after almost a month, i got my laptop back a few hours ago. The monitor panel has been changed (i didn't check what model was mounted originally before sending in), it's a Chi Mei CMN1738. Pretty cheap panel, but i must say that the black's are now PITCH BLACK, almost no backlight bleeding…
  • Hello, in case of Predator Helios 300 PH317-51, 17" inch (that suffers some pretty bad backlight bleed and also very dim) which alternative panel could i look forward to?
  • UPDATE They picked up the laptop the 10th of novembre and after 1 week no response. So i contacted Acer Italy via chat, and they immediatly contacted me back via phone. Tried to talk me into "backlight bleeding is normal in IPS screens, bla bla bla" but i responded that the amount on my screen was not acceptable so i…
  • UPDATE: So i contacted Acer Itaky once the laptop arrived. I had to send it immediatly in assistance because the screen panel had a very very bad backlight bleeding, so i also asked for the spare parts (caddy and cable). They will install them for me, and the parts will cost me €15. Sent the notebook in assistance the 9th…
  • I have contacted Acer Italy this mourning, and they will pick-up the laptop tomorrow afternoon via dhl for lab repair.....the said process will tack 5 working days + transport
  • I have the same problem, contacted vi chat Acer Italy, and they told me that at the moment the spare parts are not available but they i can order them (who knows when they'll arrive...)
  • I recieved my Helios 300 PH317-51-78SZ (17") today and was shocked to see how much backlight bleeding the monitor has :'(, especially in the upper right corner (also some minor bleeding at both bottom corners). I also found the screen VERY dim and yellowish..... I don't think it is acceptable, maybe 'cause i was coming…
  • > @Acer-Manny said: > Hi zut72, > > > > If your location is > in another region than US or Canada, would need to contact your local technical > support to inquire about ordering these parts in your country. If an physical address > in the US or Canada can be provided, we will ship the parts to that address and > they would…
  • > @brummyfan2 said: > zut72 said: > > > I bought a Helios 300 PH317-51 (waiting for it to arrive), and alrerady know that the caddy and cable are going to be missing. Are the hdd caddy (42.Q28N2.SV1) and hdd cable (50.Q28N2.004) part numbers the same for my model? I bought the laptop from germany and recieving it in…
  • I bought a Helios 300 PH317-51 (waiting for it to arrive), and alrerady know that the caddy and cable are going to be missing. Are the hdd caddy (42.Q28N2.SV1) and hdd cable (50.Q28N2.004) part numbers the same for my model? I bought the laptop from germany and recieving it in Italy....
  • I might as well report this for other european users/potential buyers, vendor from Germany has responded.... "that is a real big problem indeed, unfortunately the devices we had in our assembly unit for upgrades all were missing both parts, no cable and no caddy inside. Since Acer is not offering a spare-part-sale it's…
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