Acer Predator Helios 300 (PH317-51-53QZ) 17"

Squirrelman
Squirrelman Member Posts: 2 New User
edited March 2023 in 2017 Archives
Hey guys!
I got my Predator last monday (04.12.2017).
I noticed it has display bleeding.
You can´t see it when you use it for working or surfing.
But you definitely see it at the dark scenes when you watch an movie.
Games i tested:
- Doom and Killing Floor 2 worked fine 
- In the menue of witcher 3 you can see the bleeding

Here the pics from movie scenes,witcher 3 and bleeding screen test website:

https://imgur.com/8lpPi3f

https://imgur.com/qTIc56x

https://imgur.com/n0nnrb3

https://imgur.com/YCjVUNj

https://imgur.com/MiH1miF

https://imgur.com/bzmXBI6

My over 10 year old Dell 24" full HD Monitor doesn´t have this ***** which a brand new laptop (screen) has...

What you guys think?
Should i send it back where i bought it? 
And how long will it take till they send me a new laptop or a laptop with an fixed screen?

I bought it here: https://www.universal.at/p/acer-predator-helios-300-ph317-51-53qz/AKL10074633790#sku=7766063222-0-10074633790
Do you know the steps of the repair service?
Will universal give me another one or do they send it to acer and acer decides what will happen?

cheers!

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    This is called light bleeding or IPS glow. It very common and kind of normal to have a bit of light bleeding effect on IPS screens, but the light bleed in your screen is too bright to be considered normal. You should definitely seek a replacement. If you contact Acer they will most likely replace the screen only, but if you contact universal, they will replace the laptop if they have a return policy. Sending it to Acer will take up to 7 working days until you get it back, but I don't how long it will take for 'universal' to send you the new laptop after they recieve back the one from you.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    This is called light bleeding or IPS glow. It very common and kind of normal to have a bit of light bleeding effect on IPS screens, but the light bleed in your screen is too bright to be considered normal. You should definitely seek a replacement. If you contact Acer they will most likely replace the screen only, but if you contact universal, they will replace the laptop if they have a return policy. Sending it to Acer will take up to 7 working days until you get it back, but I don't how long it will take for 'universal' to send you the new laptop after they recieve back the one from you.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Squirrelman
    Squirrelman Member Posts: 2 New User
    Thx mate!
    Fast reply and perfect answer.


  • zut72
    zut72 Member Posts: 13

    Tinkerer
    Squirrelman said:
    Thx mate!
    Fast reply and perfect answer.


    All that glitters is not gold....
    Been through the whole procedure, have your exact same model, other country.
    My backlight bleeding was just as bad, if not worse. Sent it in assistance, after trying to talk me into "it's normal on IPS screens etc. etc", I insisted on changing the panel, even though I was told that there was no assurance that the new panel would have less bleeding(!).
    It took about a month (i wish 7 working days, at least here in Italy) to get my laptop back, and in the end the new panel isn't that great either; it suffers of less bleeding than the original, but it's still there and evident in various parts of screen.

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