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Acer Predator Helios 300 (PH317-51-53QZ) 17"

SquirrelmanSquirrelman Posts: 2Member New User
edited December 2017 in Predator Laptops
Hey guys!
I got my Predator last monday (04.12.2017).
I noticed it has display bleeding.
You can´t see it when you use it for working or surfing.
But you definitely see it at the dark scenes when you watch an movie.
Games i tested:
- Doom and Killing Floor 2 worked fine 
- In the menue of witcher 3 you can see the bleeding

Here the pics from movie scenes,witcher 3 and bleeding screen test website:

https://imgur.com/8lpPi3f

https://imgur.com/qTIc56x

https://imgur.com/n0nnrb3

https://imgur.com/YCjVUNj

https://imgur.com/MiH1miF

https://imgur.com/bzmXBI6

My over 10 year old Dell 24" full HD Monitor doesn´t have this ***** which a brand new laptop (screen) has...

What you guys think?
Should i send it back where i bought it? 
And how long will it take till they send me a new laptop or a laptop with an fixed screen?

I bought it here: https://www.universal.at/p/acer-predator-helios-300-ph317-51-53qz/AKL10074633790#sku=7766063222-0-10074633790
Do you know the steps of the repair service?
Will universal give me another one or do they send it to acer and acer decides what will happen?

cheers!

Best Answer

  • ven98ven98 Posts: 2,296 Pathfinder
    Accepted Answer
    This is called light bleeding or IPS glow. It very common and kind of normal to have a bit of light bleeding effect on IPS screens, but the light bleed in your screen is too bright to be considered normal. You should definitely seek a replacement. If you contact Acer they will most likely replace the screen only, but if you contact universal, they will replace the laptop if they have a return policy. Sending it to Acer will take up to 7 working days until you get it back, but I don't how long it will take for 'universal' to send you the new laptop after they recieve back the one from you.
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!

Answers

  • ven98ven98 Posts: 2,296ACE Pathfinder
    Accepted Answer
    This is called light bleeding or IPS glow. It very common and kind of normal to have a bit of light bleeding effect on IPS screens, but the light bleed in your screen is too bright to be considered normal. You should definitely seek a replacement. If you contact Acer they will most likely replace the screen only, but if you contact universal, they will replace the laptop if they have a return policy. Sending it to Acer will take up to 7 working days until you get it back, but I don't how long it will take for 'universal' to send you the new laptop after they recieve back the one from you.
    If your question is about a device you own or want information on, always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    I am not an Acer employee!
  • SquirrelmanSquirrelman Posts: 2Member New User
    Thx mate!
    Fast reply and perfect answer.


  • zut72zut72 Posts: 13Member

    Tinkerer

    Thx mate!
    Fast reply and perfect answer.


    All that glitters is not gold....
    Been through the whole procedure, have your exact same model, other country.
    My backlight bleeding was just as bad, if not worse. Sent it in assistance, after trying to talk me into "it's normal on IPS screens etc. etc", I insisted on changing the panel, even though I was told that there was no assurance that the new panel would have less bleeding(!).
    It took about a month (i wish 7 working days, at least here in Italy) to get my laptop back, and in the end the new panel isn't that great either; it suffers of less bleeding than the original, but it's still there and evident in various parts of screen.
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