xyzaid Troubleshooter

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  • hi here since 2 days, before putting my tablet into sleep mode, i remove it from the dock. and apparently there's no battery drain problem since i do that. i've to confirm doing this for one week to be sure. can everyone try to see if removing the tablet from the dock also prevent the battery drain of their acer switch ?
  • just an update to this problem : it seems that if the tablet is not on its dock, then the battery drain problem does not appear.... to be confirmed after one week.
  • i think it should be difficult if you don't have any (?) recovery disk... why not just reinstall ubuntu from scratch ? did you do it with a ubuntu cdrom or a bootable usb key ? by the way, can you tell us how well ubuntu is working on the switch 10 ? is everything working out of the box ? (wifi, bluetooth, touchscreen??)
  • well well it seems the acer switch 10 is not the only tablet which has the battery drain trouble... after reading this 37 pages thread (!) about the Asus T100, Windows 8.1 seems to be the culprit :…
  • hi again well well, last night battery drain appeared again... and sleepstudy says it comes from FX Device : Top Offenders Top 5 offenders, ranked by active time NAME TYPE % ACTIVE TIME ACTIVE TIME Contrôleur d’hôte compatible xHCI USB (\_SB.PCI0.XHC1)Fx Device100%8:45:10I2C Controller (\_SB.I2C7)Fx Device58%5:06:16CPU C0…
  • mtsiakiris,i disagree with you thinking it is normal drain : i also have an ipad mini and it looses only some % during night although wifi is on. besides i owned the Acer W4 tablet before and it did not have this battery drain trouble while it was also in connected standby mode...so i think the problem comes from the…
  • hi ironman well your experience is quite strange : what would be the difference with closing the lid with Acer keyboard (which obviously has a magnet too) and your leather case ? in both case the tablet does go to connected standby mode so i guess it should be the same not ? anyway thanks for your report. this means our…
  • ok i'll try asap to uninstall all acer bloatwares because my battery drain problem is still there.... i'll let you know the result in a couple of days thanks
  • hi there it's 2 days my acer switch 10 seems not to loose too much battery at night...what did i do ? well i did some cleanup in installed software, mainly in Acer bloatwares at now i only have: -aop framework -acer recovery management -identity card -live updater I removed all other acer softwares and some pre installed…
  • hello i think you're wrong with utilities giving reports while the unit is on. i think the problem come from sleep mode and the only tool i found (here in this forum) is to launch : powercfg /sleepstudy after the sleep. it gives you what happen during sleep when the unit loose all its power... i opened another thread…
  • hello i can confirm that my battery drain problem is still there...... here is the powercfg /sleepstudy report : Top Offenders Top 5 offenders, ranked by active timeNAME TYPE % ACTIVE TIME ACTIVE TIME Contrôleur d’hôte compatible xHCI USB (\_SB.PCI0.XHC1)Fx Device100%7:28:29I2C Controller (\_SB.I2C7)Fx Device80%5:59:35CPU…
  • hi my unit is back ! and unfortunately acer support said they didn't see any problem so they only re installed windows from scratch ...... now i'm applying all windows updates and i'll try the 100%-charged-then-sleep-during-night test to see if the problem still exists.... see you tomorrow !
  • thank you too bad i could not have this option before...anyway my tablet is now in Acer Support and i guess they'll probably diagnose with this command
  • hkstiong: i just sent you a pm finally my acer switch 10 is going back to acer rma tomorrow... i'll let you know if this isssue is solved then... this morning i find the unit discharged again and the battery tray icon had an exclamation mark saying it could not find the battery.....tonight it seems ok .... rather strange…
  • ha interesting topic unfortunately i opened another one dealing with this severe battery drain problem before... anyway, as i've this same battery drain while in connected standby, let's try to see if it is possible to solve the problem without sending the unit back to Acer can someone tell me if it is possible to monitor…
  • that sound interesting for me too in fact Spofity is an "old" desktop mode software whereas xbox music is a "metro" windows8 app... perhaps we should ask Spotify to create a true metro style windows app for this to work ?
  • i had several troubles either trying to install ubuntu on my Acer W4 from USB or even trying to install windows 8 from a USB key...finally i had to install windows 8 from a dvd and it worked ! did you try installing from a CDROM/DVDROM ? my W4 propose me to boot either from USB or DVD so perhaps there's something different…
  • welcome! to do a right click just do a long touch somewhere until right click menu appear
  • jaypabs, there's another thread here about frequent freeze of our w4 tablet: http://community.acer.com/t5/Windows-Tablets/W4-completelly-freeze/td-p/257412 for now acer is still investigating to solve this issue can you tell us how did they "repair" your w4 ? does they give you another one ? and can you confirm that you…
  • interesting. do you mean you didn't use Acer dvd to reinstall your windows ? do you mean you use another windows 8.1 than the one Acer give ? did you also apply all windows updates ? after i reinstall from scratch i usually apply all windows updates then i delete all the acer stuffs. so it should be quite the same final…
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