newbyusr Enthusiast WiFi Icon

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  • Update: I have since returned the Acer Swift 5 laptop due to ongoing WIFI dropout issue and bought a Lenovo Slim 7 laptop. The sound setting for this laptop works properly in that when the headphone is inserted, I can see both external speakers and Headphone in Sound Setting and choose either one. Here's the Sound Setting…
  • Just a quick update that I have been using the new Lenovo Slim 7 for several days and have not experienced a single WIFI dropout..so pretty sure the Acer Swift 5 (as shipped out) has a WIFI issue. The second issue with Acer Swift 5 (speaker setting not showing headphones as mentioned in another post) does not exist with…
  • Thanks for all the recommendations and assistance. As this is the second Acer Swift 5 that has the same WIFI problem, I have decided to return it. I had expected the WIFI to be plug-and-play like most other devices and need a laptop with a working WIFI. I understand why the WIFI router is suspected to be at fault. But,…
  • It seems to be worse out of the box (i.e. after driver uninstalled and laptop restarted with default settings). The best change seems to be when the "MIMO Power Save Mode" setting was changed from "Auto SMPS" (default after driver removed) to "No SMPS". This was mentioned in the article I mentioned previously. I normally…
  • If it did, it was never apparent, since I never had to reconnect (I had the WIFI setup to reconnect automatically, same as for the new Acer). With the new Acer, I noticed the disconnect as I sometimes had to reconnect manually (even if reconnect automatically was checked). And this could happen when I was actively using…
  • I had already contacted Verizon. We went through the firmware and confirmed the router had latest version. They also advised that the router does not support 5GHz. Also, installed Wifiinfoview, and found the Verizon FIos WIFI router was initially using Channel 6 with a few other WIFI devices. We configured the Verizon WIFI…
  • Hi, I changed the preferred band to "3. Prefer 5 GHz band", shut down and restarted laptop. The WIFI drop out still happened (ping from Acer to WIFI router failed, and SSH session from Acer laptop to a different Linux server was disconnected). There were no Event Viewer messages this time.
  • Thanks again for helping out. I went through your suggestions: - Uninstalled driver. Shut down/restarted laptop. Problem recurred - Changed WIFI Preferred Band to "2. Prefer 2.4Ghz". Shut down/Restarted window. Problem recurred. The error message was slightly different. Instead of "6062 - Lso was triggered", the Event…
  • >> Open DeviceManager again. Click on network adapters. Right click on wifi and uninstall the driver. Then exit device manager without trying to re-install anything. Then shut down Windows. Turn the machine back on. I had previously done this when I contacted Acer support. It did not help. >> If the problem persists, then…
  • The WIFI dropout issue is still happening. One just occurred on 2020-09-20 12:34:54, with same 6062 error message:6062 - Lso was triggered I was watching a youtube video when it happened. My SSH session from the Acer laptop to a Linux server was disconnected. I wrote a batch file that pings the WIFI router every second and…
  • I just saw the 6062 message in the Windows 10 Event Viewer log. But the connection appears to have been re-established (previously, I had to reconnect to my WIFI SSID).
  • I had also found an article below that talks about the "6062 - Lso was triggered" message, and had changed the MIMO setting to "No SMPS". https://social.technet.microsoft.com/Forums/en-US/96f609b1-95ea-44a8-885e-0a2aca108fab/wifi-randomly-disconnecting?forum=win10itpronetworking
  • Hi, Thanks for the suggestion. I have changed the Device Mgr WIFI settings for these 2 options below and rebooted laptop. Please advise if this is ok . a) 802.11a/b/g Wireless Mode --> "3. 2.4GHz 802.11g" b) Channel Width for 2.4GHz --> 20 MHz only My Verizon Fios router is Actiontec MI424WR Rev I (Channel fixed to 5 - my…
  • Update: I had a replacement Acer Swift 5 laptop with a working Audio Console, and was able to use it to fix the audio issue where it will no longer prompt when headphone is inserted.
  • Does anyone know if Realtek Audio Console apps work on the Acer Swift 5 (SF515-51T-73TY)? When I try to run it, I got the message "Realtek Audio Console does not support for this machine".
  • I just noticed that under "Device Manager", there is - Audio - Sound, Video and game controllers Under "Sound, Video and game controllers", I see - Intel Display Audio - Intel Smart Sound Technology - Realtek Audio Under Realtek Audio, the driver is shown as the driver downloaded from Acer, Ver 6.0.1.8581 dated 11/27/2018.…
  • I did install the Acer Audio driver, and just realized that it seems the install did not work, and the laptop continued to run the Microsoft Audio driver (Ver 10.0.18362.1, 3/18/2019). I see two files in the Acer download: install.cmd and installpackage.bat. I ran the command one at a time, in CMD (run as administrator),…
  • Hi, where can I download "installer.exe"? I couldn't find this in the Acer Support site. I had previously re-installed the Audio driver from "Device Manager", using the "search automatically for updated driver software" option (also included search for updated drivers in windows update"). It said I already have the latest…
  • Hi, Thanks for helping out. I did install Realtek Audio Console but when I ran it, I got the error message "Realtek Audio Console doesn't support for this machine". I have an Acer Swift 5 15.6in laptop, purchased recently. I have checked that the audio driver is latest (have also deleted and re-installed it).
  • I should add that on my old Lenovo laptop running Windows 10 too, when I connected the same Bose Headphones to the Audio Jack, it would automatically switch to headphone mode. And in "Sound Settings", I could select either "Speakers" or "Headphones" with the headphones connected. How do I make the Acer Swift 5 do the same?…
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