magicgem New User

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  • Well as she got it at Christmas 2015, I think that we are out of warranty. I have ordered a new cable as I have said, so will contact them after that arrives. They may not be working today as it it Good Friday, a bank holiday. Thanks for all your help.
  • Hi, thanks for that. We have downloaded the users manual- which has explained how to do a factory restore. We have ordered a replacement cable to see if that is the problem. My daughter has just said that last night it was 8%. After which she switched it off. It then went down to 2% (even though as I said it was switched…
  • Hi My daughter has tried that, but after she has switched it on after charging, the battery goes very quickly. It doesn't seem to hold its charge very long. It's getting very frustrating that it suddenly keeps dropping. How do we do a backup? We need to do that before we do a system restore. It has just gone from 10% to 8%…
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