SmallieBana New User

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  • thanks, in the bios i can use my keyboard to switch between the menu options. so it might be a software or driver problem.
  • rather hard to check with an keyboard that doesn't work from the get go. but if i remember it correctly it is set on uefi. Or at least the standard for the laptop. I haven't changed anything to the bios
  • sorry for the late response but i have tried it and nothing worked. My keyboard and mouse still dont work. i did all the updates and still nothing.
  • the hardware id for my keyboard is: ACPI\VEN_1025&DEV_0759 and ACPI\10250759 and last *10250759 when looking at the mouse is: ACPI\VEN_SYN&DEV_1B6D and ACPI\SYN1B6D and last *SYN1B6D i hope this is what you were looking for??
  • i tried it and it did not work. both devices are still not working and the mouse is now defined as an unkown device
  • there are indeed some exclamation marks with the keyboard and the mouse. When i click on them it says there is some incomplete or damaged data in the register that causes the windows to not be able to start the keyboard and mouse
  • i got in my laptop and it seems that the touchpad and the keyboard wont start. according to windows. So this might be a hardware problem after all. is there anyway it is possible the fix it myself. i am not that good with the hardwareside of the pc. 
  • Thanks for the suggestion. That is one thing i can try, not at home at the moment but the moment i get to try this i will. Is there anything i can do past the loginscreen to get my keyboard and everything working again??
  • the onboard keyboard and the touchpad don't work and when connecting a external keyboard that doesn't work either. When connecting an external mouse, i am able to use that. The problem is that i still can't get past the inlogscreen from windows 10
  • it's rather hard to install any drivers when all the inputsources for my laptop doesn't work. But before it stopped working i did update all the drivers that were available. So if you ment that, then yes i did update everything on my pc. I know how important those updates can be for stability and stuff
  • the exact model that i own is the Acer Aspire E1 V5WE2. With the first ten digits of the serial number being: NXM8JEH001. I hope this helps
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