SJBrock Troubleshooter

Comments

  • Actually now that it is not starting up already despite the possibility that I didn't enable system protection, I should just sent it to them and they will see it won't start.
  • Thanks JackE - well so I didn't know about the system protection enabled thing but it took me through the whole set up stuff and then I just put it to sleep about 2 hours ago and now it won't start up with the power button again - so problem already. Should I do the whole thing again and check the System Protection enabled…
  • K - I hope I did that right - it asked what kind of reset - whether to keep my personal stuff etc. or to wipe the drive completely and get rid of any updates etc. or apps or software I put in - so I did the latter. It said it could take awhile. How will I know the results? Will it be that I can operate it without that…
  • Thanks Jack E - I am going to do the cold reboot now. They are paying for it to go back to the service centre this time instead of me having to pay. But quick question - how will a cold boot reset still point to a hardware issue? I don't understand your terminology. K - going for shut down now.
  • Does the CMOS need updating too then? I am just on with the warraty guys because the problem persists but I have yet to do the factoy reset which I did the first time - or at least returned it to factory default as you can through settings sop I don't know if that is the same. likely I will have to send it in again. Very…
  • JackE Thanks - I have done what you suggested insofar as the BIOS. As I noted in my original comment - I have already sent the computer to Acer under the warranty and they sent it back to me saying nothing was wrong - thus my frustration. Before I had sent it to them I had done a factory reset so that none of my…
  • But should I definitely remove all my data?
  • JackE Thanks - I have done what you suggested insofar as the BIOS. As I noted in my original comment - I have already sent the computer to Acer under the warranty and they sent it back to me saying nothing was wrong - thus my frustration. Before I had sent it to them I had done a factory reset so that none of my…
  • Should I start a new thread as you suggested to the other person?
  • BIOS mode UEFI and SMBIOS 3.2 - not sure it that helps
  • Oops - sorry for the repeat comment - my bios is Insyde Corp V1.21, 2021-01-18
  • Hi JackE - unfortunately the unclicking start up fast didn't work and I had to start the computer again now for the 3 day in a row using the pinhole
  • JackE - sadly the change you had me do had no effect and now for the third day in a row, I have had to use the pinhole battery approach to start my computer. Power button did nothing until then
  • By the way JackE - why can't I have fast start-up - is this an ACER fault in their computer?
  • Thanks JackE - I will let you know if it works. Sometimes it takes a couple of days for it to happen. And just did again this evening when I came back from being away and had to do the pinhole thing again for the second time. So won't know for a day or two I guess.
  • I have an Acer Swift 3 SF314-57. I bought it a little over a month ago from Staples. It I started using it at the end of August. It worked great for a week and then did this whole won't turn on thing. I followed the instructions and the battery pinhole reset button worked. Then after another week, the same thing and have…
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