PeteB New User

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  • Right. Next update - the touchpad is now working again . . . but only after disabling the 'HID-compliant touch screen' entry in Device Manager. No annoying pointer stuck in the top left corner, no needing USB mouse. The touch screen now doesn't work at all, obviously. Anyone know why the touch screen should conflict with…
  • Update for anyone interested (& ideally able to help!): I re-installed W10, which went without a hitch, but unfortunately the same symptoms persist. A couple of new pointers to what might be wrong: I've discovered the Synaptics HID is now showing in Device Manager, but so is another HID-compliant touch pad, with a 2006 MS…
  • Thanks Billsey - I took the back off last night & removed & replaced the two cable ends - no difference. I've now done a factory reset, having checked with MS that this wouldn't affect my W10 licence status (apparently the Switch's hardware is now logged somewhere as being entitled to W10), and the symptoms remain, which…
  • Hi - an update on our long charging time problem; finally sent the Switch off to Acer on Monday - it was returned on Wednesday (pretty impressive!) with a diagnosis of a faulty battery. It was fully charged, and lasted with moderate use from Wednesday afternoon till late Thursday evening, then took just under 3hrs to fully…
  • Thanks for that; I've tried the Sleepstudy you suggested, and found that the Switch was losing about ½% capacity per hour, which is more than an InstantGo device should; Wikipedia quotes Microsoft as saying 'systems must not drain more than 5% of battery capacity while idle over a 16-hour period '. However, it's not an…
  • OK - the Switch 10 is booked into Acer for attention. I'm going to leave despatching it until after Christmas to avoid delays etc, so can I just make one last plea for someone to install BatteryInfoView & share their findings, especially with regard to charging time? It would be much appreciated! Cheers Pete
  • Hi again - any chance of one of you Switch owners running Nirsoft's Battery Info & pasting the results? Cheers Pete
  • And of course with SSDs, the difference between coming back from hibernation & sleep would be a lot less than it used to be. As far as the voltage is concerned, I think that's the battery voltage rather than the charger voltage; the Fujitsu shows 3.5V, when its charger runs at 19V, and, more tellingly, the voltage reading…
  • Excellent idea about the extension cable; now all I've got to do is find out if our engineer friend up the road has a suitable meter & clip-on probes . . . Hibernation resolutely refuses to appear anywhere in the power plan settings except under critical battery action. tbh, it's more of an annoyance than anything else; I…
  • Thanks Billsey - I had installed Battery info (thank you Nir Sofer!) to check the battery efficiency, but hadn't thought to measure the charge time with it. I got: 6 hours - does seem like long time; just run the utility on our older Fujistu AH532 & it returned 1hr 17mins total charge time. Hibernate options still don't…
  • That's what I'd like to do (except I want it to hibernate after idle time, not when I press the power button etc), but there is no hibernate option available: The only place I can find any mention of hiibernate now I've turned it on is in the critical battery action. Going back to the charging time - to test the amps…
  • Thanks for the responses; as regards the charger not being plugged in - you're right, it does need a firm push for the last mm or two, but it definitely is in. We've had a chequered history with charging; our original Switch 10 bricked two days outside the 28-day return period for Staples, spent 3 frustrating weeks with…
  • I too have not been overly impressed with the Switch 10's battery life; I tried the powercfg report, & couldn't find a section on 'Battery inforation', then realised that this was probably because of another problem I have, which is that every now & again, I get the message 'No battery is detected' in the system tray,…
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