Captain_WD New User

Comments

  • You can either connect the drive internally or externally to another system and run the tool there or try installing it on a portable OS. I also believe that this topic would be helpful to you: Captain_WD.
  • The recovery disk should enable you to restore the PC to its factory condition including the OS. Unfortunately, recovery disks rely on the recovery partition of your drive and if the drive fails it is not able to work with it simply because it is gone and not on the drive. For this you would need a OS installation disk…
  • If the drive's model is WD10EZEX this should be a WD Blue. You can use WD Data Lifeguard Diagnostic tool on this drive and see if it passes both the quick and the extended tests. Captain_WD.
  • One thing you may be able to do is to contact the place where you got the drives from. As this does not appear to be a problem with the HDD I'm left with the impression that the recovery drives themselves may be faulty. Another thing you could do is create a bootable thumb drive and do a clean install of the OS without…
  • One way you could verify if the drive has malfunctioned or not is to connect it to another working desktop and see if the drive is recognized in BIOS, Device Manager or Disk Management. If the drive isn't recognized in any of these three places it has probably failed beyond any chance of repair. If the drive is recognized…
  • I'd check more popular threads with more comments and see if any experienced users or official Acer representatives have commented there. Then you can contact them via a PM for this. Captain_WD.
  • Please delete the Serial Number from the second screenshot as this info shouldn't be posted online! According to the tool the drive is performing properly and is safe to use so it shouldn't be causing problems. Acer's support should be able to help with this. Captain_WD.
  • Unfortunately, I can't really help with that. This may be the best thing you can find on the website. Otherwise you may look for a representative on the community and contact them. Captain_WD.
  • In this case a better CPU should be of good usage and getting legit info directly from their support should be a good thing to do. In terms of storage, a SSD should greatly improve the VMs' performance, designing applications' responsiveness and the overall feel of the system. Gaming won't be influenced by much as only the…
  • Hi there Let me help with the HDD. What's the current HDD's brand and model? I'd try to get it out of the desktop (if that doesn't void any warranty that the computer may still have) and connect it as a secondary drive on another computer. I'd then get a diagnostic tool from the manufacturer and see if the drive passes the…
  • Hey there Alex I'd contact Acer's support to check if the laptop supports 4-core CPUs at all and, if yes, which of them are compatible with your laptop. I'd also ask for the memory limit and what would be the best choice for the best performance. Regarding the storage, it would really depend on what you are doing. A pure…
  • Hey there Welcome to the community! Contacting Acer's live support may be the best thing to do here, but let's see what we can do about this. Did you test the new drive before using it? I would run WD Data Lifeguard Diagnostic and see if it passes both the quick and the extended tests. This should exclude the drive as the…
  • Since the drive passes the tests it should be functioning properly. For more detailed info on the drive's health you'd need to check the raw values of the S.M.A.R.T. status with another tool. Do the backups and since the computer is still under warranty simply take it there so the technicians can take a closer look at…
  • Hey there I'm really sorry for the situation you are in. I know how irritating storage problems can be. I'd also suggest backing up your data just to be on the safe side (it's always a good idea to have a backup of the data you don't want to lose). Could you download and run WD Data Lifeguard Diagnostic tool for me and…
  • Hey there Witchdoc59 I'm sorry for the drive and the bad situation. Does the drive appear in BIOS, Device Manager or Disk Management at all? Have you tried using DiskPart -> list disk from the CMD using "run as administrator"? Elizabeth gave you a pretty useful link so I'd check that. Cheers! Captain_WD.
  • Hey there Are you keeping the current HDD? You shouldn't have problems using that 256GB SSD in the laptop as your main and bootable drive. As you pointed out, you should easily be able to navigate to the boot order menu in the BIOS and configure the SSD to be the bootable drive. You can check MS's website on how to make a…
  • Hello adwardstone There shouldn't be a problem with the compatibility between the old WD Green and the new WD Blue as they are both SATA drives. I would also suggest checking the new drive. I would try plugging it internally or externally (using dock station, external enclosure or a SATA to USB cable ) and see if the drive…
  • Hey there Miloske84 The laptop uses a standard 2.5" SATA drives and you are free to use HDDs, SSHDs and SSDs. Though it would give you some benefits, a current SSD would be bottlenecked by the older SATA bus on the laptop and you won't be able to utilize its full potential. What is the laptop being used for? I could…
  • Hi there MIKEPEPSI Did you try checking your Resource Manager when in Task Manager with the system processes to see if there's something hidden that takes up the HDD's performance? It may be an update utility, defragmentation or anti-malware software that uses it. Also indexing uses the HDD quite a lot, but shouldn't be a…
  • Thank you for sharing this valuable info, hopefully this will help other people with the same issue. I'm glad to see that you've managed to fix this! Feel free to ask if there are other issues or questions that I may be able to help with. Cheers! Captain_WD.
Avatar