S3 Recovery media

Witchdoc59
Witchdoc59 Member Posts: 6 New User

As a computer support technician a friend brought me her Acer Aspire S3 because of a message saying there was no boot disk.   The hard drive is making a horrible clicking sound and when I plug the hard drive into a working system the system does not see the drive at all.   So we are looking at buying a new hard drive for this machine.

 

However once we have the drive we will require some kind of recovery media.   How would we go about getting such media?   I suspect she was supposed to create recovery media from the working hard drive but I doubt she did. 

 

Does Acer sell the recovery disks?   Or would they sell us a pre-loaded hard drive?

 

All and any comments greatly appreciated.

 

WD

Answers

  • Captain_WD
    Captain_WD Member Posts: 39 New User

    Hey there Witchdoc59 Smiley Happy

     

    I'm sorry for the drive and the bad situation. Does the drive appear in BIOS, Device Manager or Disk Management at all?

    Have you tried using DiskPart -> list disk from the CMD using "run as administrator"?

     

    Elizabeth gave you a pretty useful link so I'd check that.

     

    Cheers!

     

    Captain_WD.

  • Witchdoc59
    Witchdoc59 Member Posts: 6 New User

    Thanks to everyone who responded.   My friend has ordered a new SSD for this computer and the recovery media from Acer.    So by the end of the week this laptop should be back up and running.   

     

    The drive does not show up in the BIOS and when I plug the drive into a hard drive dock on another computer it does not show up in computer management.   The horrible noises being made by the drive pretty much says 'I'm DEAD'.

     

    WD

  • Witchdoc59
    Witchdoc59 Member Posts: 6 New User

    Hi there;

     

    My friend purchased a Kinsgston 240 gig SSD and the recovery media for the laptop an Acer Aspire S3.   Oddly the recovery media came on half a dozen cd's even though the computer doesn't have an optical drive.  However I have a USB optical drive and I was able to get the disks to work.  

     

    The recovery went fine until the very end when I got a message saying the BCD could not be written.

     

    So now the machine won't boot!  When I try to run the recovery media again, if I run the computer in UEFI boot mode then the recovery media tells me to boot the recovery media in Legacy Boot Mode, If I run the computer in Legacy boot mode then the recovery media tells me to boot it in UEFI boot mode.

     

    Any suggestions how I can get this machine recovered?

     

    All and any comments welcome.

     

    WD