AlanH New User

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  • 1) Emachinesredeem.com is run by secondipity.com. The secondipity site has contact information. You could probably contact them there. They have been very responsive for me via email. 2) The emachinesredeem.com site seems to be working OK for me. I just tried it. Getting to the shopping cart is a little confusing, though.…
  • Thanks for the suggestion. I reinstalled the Acer media program and figured out where to turn off the cloud and network sharing parts. It works fine. I was mainly concerned that the cloud and network connections might take up too many resources when the program wasn't running, as I also sometimes use the computer for sound…
  • Since I posted here so much already, I thought I'd give you all a possible final update. My replacement computer is running great. I was sent an even bigger and nicer monitor than I asked for and it is bright and clear. I have the computer all set up with my software installed and customized. It's fully integrated into my…
  • Cory . . . you guys have a customer for life! Thanks again!
  • I got a call this evening from someone at Secondipity. She said she read my file and saw how much trouble I was having getting this computer issue resolved, apologized and said they would send me out a monitor tomorrow. It's been a struggle, but I'm glad it seems to be finally resolved. My replacement computer is working…
  • I went out and bought an Acer 19.5" monitor on sale at the local Best Buy. It seems like a pretty OK unit, decent clarity and brightness. I like the matte screen a little better than the glossy one on the touch-enabled all-in-one. The new desktop unit seems fine and reasonably fast despite having only so-so…
  • Well . . . I sent back a $450 all in one and they agreed to replace it with something of equivalent value. They didn't have an all-in-one on their website, so I said I'd settle for a $360 tower with a $90 monitor . . . not as nice as an all-in-one, but it would work, and it would be the same equivalent cost as what I sent…
  • Thanks again for your help! I'm a grey-haired engineer in the factory automation field and use computers every day in my work. I have been writing computer code since the days of punched cards. I used to build and repair a lot of computers back in the day and I'm still the unofficial tech support guy for most of our…
  • Thanks again. That didn't take long. I just got an email from the seller offering to replace the unit with something of comparable value. There wasn't an all-in-one listed on their site, but I was able to put together a combination of a desktop tower and monitor that came to within a penny of the original price. The…
  • Going on three weeks and no resolution. When I inquired a week ago, they said that they were going to see if it was really broken. It's never been right, and has been basically unusable since last October. Here is a photo of the screen from the third time it was sent back to me not-repaired. About 75% of the time…
  • Well . . . after contacting them, Secondipity sent me an email saying to wait another week for them to get the repair report and they would contact me. I waited a week and called them back. They are having me send the computer back for a fourth time, this time to their warehouse rather than Acer's refurbisher, Teleplan.…
  • Well . . . I got my Gateway ZX6980 back from the third attempt at warranty repair and the original problem remains. It's still unstable and it fails the Windows Memory Diagnostic utility. I'm not sure what to do. Maybe I'll cut my losses and just throw it away. The warranty repair facility seems unable to repair a simple…
  • Perfect. Thanks!
  • They are four short, evenly spaced beeps. They occur immediately after pushing the power button and the computer does not boot up . . . sometimes. Other times, it emits a single blip sound and boots normally.
  • You might want to simply install a program like Classic Shell to make the computer look and feel more like Windows 7 . . . and also install the desktop versions of PDF Reader, Skype, etc. so you don't unexpectedly encounter any "Modern" apps when you open files. You might also find that the upgrade to Windows 8.1 will go a…
  • Well . . . three weeks after getting my refurbished ZX-6980 computer back from repair (and just out of warranty) the same intermittent problems started over again. First the zx-6980 refused to boot up . . . emitting 4 beeps and staying on a black screen. It did that several times and I gave up and went out and bought…
  • You might try to run Belarc Advisor. Their software is used by many corporate IT professionals to keep track of software licenses and hardware. They have a version that's free for home use and it will give you very detailed information about the computer including its hardware, installed software, drivers, serial numbers,…
  • Second reply to self: It worked.
  • Well, if anyone is interested, last night I uninstalled and/or updated a number of programs and experimentd with settings. By the time I was done the computer still took forever to shut down, but it wouldn't actually shut down anymore. It would always restart. Before work this morning I used Gateway Restore to put it back…
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