4antom Troubleshooter

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  • It runs ELAN drivers, I think "https://www.youtube.com/watch?v=f2rfwR-IV-c&t=52s"
  • If you want a replacement as quickly as possible I think the best course of action would be to take it to an Acer repair centre with proof of purchase and or warranty information. If time is not an issue I would consider calling or emailing Acer for information on how to proceed. Who knows , they may even send you a…
  • Fair enough. I am not that tech savy, however I have now tried both and what worked best for me was to have a fresh install of sorts with the recovery USB option (changing drives). When I did this I got the correct partitions and even that silly defaultuser0 has gone. I speculate that an image used to restore to a system…
  • Ok everyone, all sorted. The USB recovery worked a charm. I rest on the original, created a recovery and now the new drive works a treat. Thanks for sticking with me throughout.
  • OK, it's a little scary seeing that blue screen pop up (this pc need repair etc.) but the USB drive seems to be working. Correct me if I'm wrong; f2 change f12 boot to enabled, change boot order to USB (using a recovery USB), then I booted from USB and the recovery seemed to take over and just chose rest this pc as if the…
  • Yep, going to bed. Another day lol. But put a 16gb in and it's creating a recovery. The 256... I deleted the recovery partition in minitool. If I put the 256 back in my laptop and use this USB recovery, will it set it up as new? 
  • Well I already swapped out the 256 to th128 and its resetting now. The 256 no longer shows up when connected via the caddy but once I sort that I plan to try the only thing I haven't yet and clone the drive rather than making images. It can't be a waste of time if it works. The registry is a bitessed I think. Fir example…
  • Nope, it's acer alright. When I tried to reset I got "could not find recovery"... And trying to create a recovery USB via Windows was the same story. Copying images is fine but I need the recovery environment to work. What if something goes wrong and I really need it? 
  • Well, I want to clone it. I used the method above. Copied the image then used a macrium boot drive a recovered the image. Now I have put the original back in and it is resetting as I type. I'm going to try and clone this drive to the new one but now the new drive isn't showing up in my computer. It is showing up in…
  • No I don't, but if you get a quote from Acer could you post it here just for forum searchers?
  • So do I have to use macrium to clone instead of copy the disk image (It's good I have the image now as a backup). I just want the option of resetting the PC.
  • Here: The recovery (E:) shows as separate in my computer. Is that what is stopping me from performing a reset? Can't I just get a recovery from Acer? edit: Obviously this is after I used that partition tool to merge the unallocated 119GB which was situated on the right of the recovery.
  • https://www.disk-partition.com/articles/move-unallocated-space-to-c-drive-windows-10-4125.html I had to go to that site in order to merge the unallocated space. I'm stuck with a recovery (drive letter E) but no recovery environment found when I try to reset this PC.
  • Ok, so I merged the unallocated space but now the recovery shows as a separate drive letter in this computer and when I hit rest this PC I got, could not find the recovery environment.
  • What about merging? 
  • I don't follow. So reinstall the original drive again and clone it with macrium? 
  • Errrm, I followed the steps. It works... but I now have a boot drive showing as only 118GB when it's 256GB. I'm lost.
  • I see, disk imaging is actually better in a way because I am creating (smaller, I think) backup of the OS and apps etc. while also cloning (once copied). I look ups amperage. It's basically the maximum output, so should be nothing to fear.
  • I know, but when I tried to reinstall after cloning with minitool I couldn't because it said there was no recovery environment 
  • Ok, quick update, I just opened the laptop and took out the micron after backing up an image of the fresh win10 install and I noticed that the original kinston has the same voltage but at 1 amps whereas the new micron is 1.7 amps!
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