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Problems installing Windows 10 updates
What can I do if I encounter problems installing Windows 10 updates? Some users have reported the following errors installing the Windows 10 updates. * We couldn't complete the updates. Undoing changes. Don't turn off your computer. * Failure configuring Windows Updates. Reverting changes. * Not Enough Disk Space. Try the…
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Reinstall Windows 10 on Acer computer after system repair
Can I upgrade my system again to Windows 10 after it has been repaired? If your system required repair, Acer can only install the original supplied Operating System. It is not possible to apply the Windows 10 upgrade during the repair. Your Windows 10 upgrade license remains valid, so you can re-install Windows 10 at any…
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Less memory reported on 32-bit Windows 7 systems with Skylake processors
This article only applies to: Veriton and Extensa systems with Intel Skylake CPUs. Intel Skylake CPUs (6th generation Core i-processors) reserve more memory for PCI-Express and MMIO devices. This means that systems with Skylake processors running Windows 7 32-bit, will show less usable RAM than systems with other model…
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Aspire Switch 10 and Switch 11 camera does not work after Windows 10 upgrade
How can I get my webcam to work after upgrading to Windows 10? A Windows 10 update in November 2015 caused users to experience problems using their camera. A Windows update has been released with a patch to resolve this issue. It is recommended that you install this update or use the instructions below to download and…
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Windows 10 will not wake up from sleep mode
What can I do if my computer will not wake up after going to sleep? Some users have reported issues with Windows 10 not properly resuming from sleep mode. Below are some suggestions you can use if your system is having problems waking from sleep mode. * Disable Hibernation * * Press the Windows ( ) key and the letter X on…
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Create your own Windows 10 installation media
How can I do a clean install of Windows 10? PRECAUTION Do not use the Microsoft Media Creation tool if your system has Intel Optane memory installed. If your system is configured with Intel Optane memory, please contact Acer support for assistance ordering recovery media. SOLUTION Microsoft offers the ability to create…
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Disable the on-screen caps lock and numlock indicator in Windows 10
How do I disable the onscreen indicator that pops up when I press the caps lock or numlock keys? Acer Windows 10 systems use a program called Acer Quick Access to display a caps lock or numlock indicators. You can temporarily turn these indicators off using the instructions below. This feature will be temporarily disabled…
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Aspire E5-574 has a black screen when playing video in Windows 10 Media Player
Why do I get a black screen when I try to play video files in Windows Media Player? If you watch video in Windows Media Player then connect an external monitor via HDMI, you may get a black screen when you play another video. Acer has released a BIOS update to resolve this issue. * Visit the Drivers and Manuals section of…
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Disable automatic driver updates in Windows 10
How can I keep Windows 10 from automatically updating drivers? Windows 10 automatically installs operating system and driver updates by default. This can sometimes cause hardware to stop working properly. You can disable automatic driver updates in Windows 10 using the instructions below: * Hold down the Windows ( )…
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Touchpad and Windows Key toggle button on Predator notebooks
How do I enable and disable the touchpad and Windows Key on the Acer Predator G9-591 and G9-791? You can push the button to the right of the touchpad to enable or disable the touchpad and Windows key on your Predator notebook. You will see an indicator on the screen showing the status of the touchpad and Windows key when…
