* { padding: 0; margin: 0; } *, :after, :before { box-sizing: border-box; } .nav-global { background-color: #f0f0f0; display: none; padding: 0 1rem; } ul { display: flex; font-size: .8125rem; margin: 0; padding: 0; height: 100%; } li { list-style: none; position: relative; margin: 0 .75rem; } li:first-child { margin-left: 0; } li:last-child { margin-right: 0; } li a { display: flex; align-items: center; padding: 1rem 0; text-decoration: none; color: #474747; } li a:hover:after, li:hover>a:after { content: ""; border-bottom: 3px solid #80c343; position: absolute; left: 0; bottom: 0; min-width: 100%; z-index: 1; } @media (min-width: 900px) { .nav-global { display: flex; justify-content: space-between; align-items: center; } ul { font-size: .875rem; } } @font-face {font-family: 'Material Icons'; font-style: normal; font-weight: 400; src: url(https://fonts.gstatic.com/s/materialicons/v139/flUhRq6tzZclQEJ-Vdg-IuiaDsNc.woff2) format('woff2'); } .material-icons {font-family: 'Material Icons'; font-weight: normal; font-style: normal; font-size: 24px; line-height: 1; letter-spacing: normal; text-transform: none; display: inline-block; white-space: nowrap; word-wrap: normal; direction: ltr; -webkit-font-feature-settings: 'liga'; -webkit-font-smoothing: antialiased; } .footer *,:after,:before {box-sizing: border-box} footer,nav,section {display: block } .footer {font-size: 16px; scroll-behavior: smooth; margin: 0; font-family: 'Noto Sans',sans-serif; font-weight: 400; line-height: 1.5; -webkit-text-size-adjust: 100%; -webkit-tap-highlight-color: rgba(0,0,0,0); -ms-text-size-adjust: 100%; -ms-overflow-style: scrollbar;} .footer ol, .footer ul {padding-left: 2rem; margin-top: 0; margin-bottom: 1rem } .footer img {vertical-align: middle } .footer p {font-size: 1rem; font-weight: 400; line-height: 1.5; margin-top: 0; margin-bottom: 1rem } .footer a {text-decoration: none; color: #222; font-size: inherit; font-weight: inherit;} .footer a:hover {text-decoration: underline;color: inherit;} .footer-nav {display: flex; flex-wrap: wrap; width: 100%; background-color: #fafafa; } .footer-nav__section {flex: 1 1 25% } p.footer-nav__title {font-size: 1rem; font-weight: 600; margin: 0; position: relative } .footer-nav__caret {position: absolute; right: 1rem; font-size: 34px; color: #80c343 } ul.footer-nav__list {margin: 0; padding: 0; height: 0; visibility: hidden; transition: transform .1s ease-in-out; transform: scaleY(0); transform-origin: top } .is-open ul.footer-nav__list {visibility: visible; transform: scaleY(1); height: auto; transition: transform .3s ease-in-out } .footer-nav__item .footer-nav__link {padding-left: 0 } .footer-nav__item:last-child .footer-nav__link {border: 0 } .footer-nav__link {display: block; padding: 1.5rem 1rem } .footer-nav__link:hover {text-decoration: none } .is-open .footer-nav__link>.material-icons {transform: rotate(180deg) } ul.footer-nav__list li {font-size: .875rem; list-style: none; padding: 0 26px } ul.footer-nav__list li a {display: block; padding: 1.5rem 1rem; font-size: .875rem; color: #222; } ul.footer-nav__list li a:hover {text-decoration: none } ul.footer-nav__list li:last-child a {border: 0 } .is-open ul.footer-nav__list li a > .material-icons {transform: rotate(180deg) } .footer-bottom {display: flex; flex-wrap: wrap; justify-content: center; padding: 2rem 1.5rem; background-color: #1a1a1a; color: #fafafa } .footer-bottom .nav-legal {width: 100%; text-align: center } .footer-bottom .nav-legal .menu--legal {display: block; margin: 0 0 1rem; padding: 0; width: 100% } .footer-bottom .nav-legal .menu--legal li {display: inline-flex; font-size: .8125rem; border-right: 1px solid #89898b; padding: 0 .5rem } .footer-bottom .nav-legal .menu--legal li:last-child {border: 0; padding-right: 0;} .footer-bottom .nav-legal .menu--legal li:first-child {padding-left: 0;} .footer-bottom .nav-legal .menu--legal a {padding: 1px; color: #fafafa;} .footer-bottom .nav-legal .menu--legal a:hover {color: #fff;} .footer-bottom .social {display: flex; width: 100%; justify-content: center } .footer-bottom .social .social__list {list-style: none; padding: 0; margin: 0; display: inline-flex; flex-direction: row; flex-wrap: wrap; justify-content: flex-start; max-width: 260px } .footer-bottom .social li {background-color: #474747; border-radius: 9999px; height: 34px; width: 34px; display: flex; flex-direction: column; align-items: center; justify-content: center; margin: 0 15px 30px } .footer-bottom .social li a {display: block; color: #fff; display: flex; flex-direction: column; align-items: center; justify-content: center } .footer-bottom .social li a:hover {color: #80c343; text-decoration: none } .footer-bottom .locale {display: flex; justify-content: center; align-items: center; width: 100% } .footer-bottom .locale .material-icons {color: #767676; margin-right: .5rem; font-size: 1.125rem } .footer-bottom .locale:hover .material-icons {text-decoration: none } .footer-bottom .locale .locale__text {font-size: .8125rem; color: #fafafa } .footer-bottom .copyright {font-size: 10px; color: grey; text-align: center; width: 100% } .footer-bottom .copyright p {font-size: .625rem; color: #fff } @media(min-width: 640px) { .footer-bottom .social .social__list {max-width:100% } } @media(min-width: 900px) { .footer-nav {flex-direction:row; flex-wrap: nowrap; justify-content: space-between; padding: 3rem 1.5rem } p.footer-nav__title {font-size:1.25rem; } p.footer-nav__title a {cursor: text;} .footer-nav__item {border:0; padding: 0 } .footer-nav__link {padding:.2rem 0 } .footer-nav__link:hover {text-decoration:underline } ul.footer-nav__list {height:100%; visibility: visible; transform: scaleY(1) } ul.footer-nav__list li {border:0; padding: 0; font-size:.875rem; } ul.footer-nav__list li a {padding:.2rem 0; } ul.footer-nav__list li a:hover {text-decoration:underline; } .footer-nav__caret {display: none; } .footer-bottom .nav-legal {width:50%; text-align: left } .footer-bottom .nav-legal .menu--legal li {font-size:.875rem } .footer-bottom .social {width:50%; justify-content: flex-end } .footer-bottom .social li {margin:0 6px 15px } .footer-bottom .locale {width:50%; justify-content: flex-end } .footer-bottom .locale .locale__text {font-size:.875rem } .footer-bottom .copyright {width:50%; text-align: left } .footer-bottom .copyright p {font-size:.75rem } } @media(max-width: 899px) { .footer-nav__section {flex: 1 1 100%; border-bottom: 1px solid #c9c9c9 } .footer-nav__section:last-child {border: 0;} .footer-nav__link {border-bottom: 1px solid #c9c9c9;} p.footer-nav__title {font-size: 1rem; font-weight: 600; } } <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KR777P" height="0" width="0" style="display:none;visibility:hidden"></iframe>

Acer Answers Windows

Aspire SW512-52 fingerprint reader may stop working after Windows updates

Why do I get the message "Your device is having trouble recognizing you. Please try again." when I try to use my SW512-52 fingerprint reader?

A recent Windows update may cause the fingerprint reader to stop working. The Windows update installs an updated fingerprint reader driver, that requires the fingerprint to be setup again. Use the following steps to to update your fingerprint.

Attempt to login with your fingerprint reader until you are prompted to login with your PIN.
Enter your PIN to login to the system.
Click the Start menu and click Settings.
Select Accounts.
Click Remove in the fingerprint section. This will remove your previous fingerprint setup information.
Click Set up and follow the instructions on your screen to complete the fingerprint setup.
Login with your fingerprint to confirm it is working. If you are still experiencing a problem, please contact Acer support for further assistance.