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Report a Vulnerability
Acer is committed to designing products and services that adhere to the highest security standards. In an effort to better protect our customers and their data, we are welcoming any information about potential security vulnerabilities from security researchers, academics, and other members of the security community. We are…
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PredatorSense Software Update Can Resolve Static Noise in Audio
Why does the sound on my Predator have static noise? Early versions of PredatorSense could cause an intermittent static noise or clipping, when playing audio when the PredatorSense application was open. A new version of PredatorSense (version 1341) has resolved this issue. We recommend you download and installing the…
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Acer Docks Require Some Battery Charge to Power On Acer Notebooks
Why will my notebook not power on when connected to my docking station? Acer Docking stations require a minimum amount of battery charge in your computer before it can be powered on. In general, the charge requirement is around 6%. If the battery has less than 6% charge, the notebook will not power on if it is only…
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How to Change the Camera Orientation on Acer Veriton All-in-One
How do I flip the camera on my Acer Veriton Z4680G and Z4880G? The built-in camera on some Acer Veriton all in one systems can be rotated to face forward for individual video calls, or outwards towards the room for group web conferencing. The camera can also be retracted when not in use to ensure additional privacy and…
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How to Create a Mesh Network Using the Predator Connect W6 Router
How can I setup a Mesh newtork with my Predator Connect W6 router? To create a mesh network, set one router as a Mesh controller (A) and set another router as a Mesh agent (B) Note: For best performance, please be aware that a controller should only have 3 agents under its network. If you add a fourth agent, it will…
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Using a Docking Station with Your Acer Chromebook
Which docking stations are compatible with my Acer Chromebook? Acer Chromebooks allow you to use docking stations that are WWCB compatible, such as the USB Type C D501. Other docks may also work with Acer Chromebooks and you should look for the Works With Chromebook badge for verification. You can find additional…
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How to Update Firmware for the Vero Connect W6m
How do I update the firmware on my Vero Connect W6m router? You can update the firmware on your Vero Connect router to help ensure your device has the latest features, performance improvements and security updates. Instructions for updating router firmware Log in to the Vero Connect W6m Web Portal (http://acerconnect.com…
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Acer Chromebook Active Stylus Best Practices
Some Acer Chromebooks with touchscreens allow you to use an active stylus to draw, take notes, or input text. It is important to properly care for the stylus to ensure it stays in good working condition. Things to Do Remove the stylus straight from the Chromebook. Treat the stylus as an electronic device, and not a pencil.…
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AcerSense Software Features May Vary By Model
Will all Aspire notebooks have the exact same version of AcerSense? No, the AcerSense experience can vary by model. Some AcerSense features are included or excluded based on the hardware capabilities of the notebook.
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Removing Acer Care Center after Installing AcerSense
Can Acer Care Center be deleted after AcerSense is installed? You may want to uninstall the Acer Care Center software after you install AcerSense to free up some system resources. The AcerSense software incorporates most major Acer Care Center features, so it is not required to have both installed. To uninstall the Acer…
