What can I do if my touchpad is not functioning?
Below are some troubleshooting suggestions if you are having trouble with your touchpad. The steps in this article troubleshoot the built-in touchpad on a notebook computer, and not an external mouse that may be attached. Follow the suggestions below for the scenario that best describes the issues you are having.
If your cursor will not move or your touchpad is not working at all:
- Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
- Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On many newer models, you can just use the F10 key without pressing the function key. On other models, you need to press the FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
- Restart your computer - Restarting your system may help your touchpad start responding again.
- Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
- Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
- Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.
If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:
- Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
- Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.
If you are still experiencing a problem, please contact Acer support for further assistance.
