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Touchpad troubleshooting - Acer Community
<main> <article class="userContent"> <h2 data-id="what-can-i-do-if-my-touchpad-is-not-functioning"><em>What can I do if my touchpad is not functioning?</em></h2><p>Below are some troubleshooting suggestions if you are having trouble with your touchpad. The steps in this article troubleshoot the built-in touchpad on a notebook computer, and not an external mouse that may be attached. Follow the suggestions below for the scenario that best describes the issues you are having.</p><p><strong>If your cursor will not move or your touchpad is not working at all:</strong></p><ol><li><strong>Remove connected devices</strong> - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.</li><li><a href="https://community.acer.com/en/kb/articles/95-how-do-i-enable-or-disable-the-touchpad-on-my-computer" rel="nofollow noreferrer ugc"><strong>Enable/disable your touchpad</strong></a> - Many systems allow you to turn the touchpad On or Off by pressing the <strong>FN</strong> and <strong>F7</strong> keys at the same time. </li><li><strong>Restart your computer</strong> - Restarting your system may help your touchpad start responding again.</li><li><a href="https://community.acer.com/kb/articles/86-accessing-the-uefi-bios-setup" rel="nofollow noreferrer ugc"><strong>Reset BIOS or UEFI to default settings</strong></a> - Some systems have touchpad settings in the BIOS/UEFI. </li><li><strong>Reinstall touchpad drivers</strong> - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our <a href="http://us.acer.com/ac/en/US/content/drivers" rel="nofollow noreferrer ugc">Acer Drivers and Manuals page</a>. You may need to attach an external mouse to complete this process.</li><li><a href="https://community.acer.com/kb/articles/51-windows-10-recovery-options" rel="nofollow noreferrer ugc"><strong>Restore Windows</strong></a>- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.</li></ol><p>If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:</p><ol><li><a href="https://community.acer.com/en/kb/articles/67-windows-10-change-touchpad-settings" rel="nofollow noreferrer ugc"><strong>Adjust touchpad sensitivity</strong></a> – If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity. </li><li><a href="https://community.acer.com/kb/articles/96-cursor-jumps-or-randomly-activates-items-in-windows" rel="nofollow noreferrer ugc"><strong>Disable tap to click</strong></a> – Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.</li></ol><p>If you are still experiencing a problem, please <a href="http://us.acer.com/ac/en/US/content/support" rel="nofollow noreferrer ugc">contact Acer support</a> for further assistance.</p> </article> </main>
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