Earphones not getting detected on Predator PH315-51

ColdFusionX
ColdFusionX Member Posts: 12

Tinkerer

Hey guys, I am in desperate need of help, recently I updated my Windows 10 and all of sudden after 2 days my Predator PH315-51 stopped detecting earphones/headphones (3.5 mm jack).
Things which I have tried till now but no luck:
1. Reinstalled official Realtek audio driver from acer downloads :( No luck 
2. Reset Windows 10 settings.
3. Fresh install Windows 10 using Microsoft Win 10 installation tool
4. Tried dozens of Realtek drivers, also tried updating to Microsoft OEM audio drivers using manual install driver from device manager.

Anomaly observed- After installing this driver https://www.realtek.cz/download-driver-nr-454-for-realtek-ALC270-and-Windows10-64bit.html , speaker and earphones both work at the same time, which at least confirms there the audio jack is working fine

Currently I have installed official Realtek drivers for my device and here are some snippets that might give some important details:
 
 

-Model : Predator PH315-51
-CPU : i5:8300H 2.30 Ghz
-GPU : Nvidia GTX 1050 Ti
-Operating system : Win10



Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    If you start the audio console does it detect the jack being used? (If its not in start it should live under C:\Program Files\Realtek\Audio\HDA ) . Sometimes you have to re-run the exe's in that folder to kick it back into life
  • ColdFusionX
    ColdFusionX Member Posts: 12

    Tinkerer

    Leostat said:
    If you start the audio console does it detect the jack being used? (If its not in start it should live under C:\Program Files\Realtek\Audio\HDA ) . Sometimes you have to re-run the exe's in that folder to kick it back into life
    I tried that as well but didn't work. By any chance do you have factory recovery image for PH315-51 ?

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    I dont im afraid, there should be one inbaked in the drive though if you didnt totally wipe the paritions when you installed
  • Have you checked in the realtek audio console program?

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  • ColdFusionX
    ColdFusionX Member Posts: 12

    Tinkerer

    Have you checked in the realtek audio console program?


    I could not install it from Microsoft store, it appears official audio drivers for PH315-51 do not support Realtek Audio console.
  • OK! Connect the headset and click on the black icon:
    Audio no Win 10 Pro 64bits  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ColdFusionX
    ColdFusionX Member Posts: 12

    Tinkerer

    OK! Connect the headset and click on the black icon:
    Audio no Win 10 Pro 64bits  Acer Community
    I've tried this before, nothing happens no matter how many times I click that dot ! :(

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    edited April 2021
    Go to Device Manager, look at the hardware id number for the realtek audio chip.

    Then download a slightly newer Predator laptop's realtek driver (like Predator PH315-52) and look at the inf file, see if there is your hardware id number present in the PH315-52 driver (which contains premium Waves audio). This is assuming that your PH315-51 laptop doesn't contain a different premium audio (like DTS or Dolby), then you have to try to find a newer laptop with the different premium audio setup.

    If your hardware id number is present, then you can install the PH315-52 driver and also download the Realtek Audio Console and also the Waves app from the Microsoft Store. If you are able to install the PH315-52 driver, you can further update it using this method.

    https://community.acer.com/en/discussion/588107/if-you-have-realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this


  • ColdFusionX
    ColdFusionX Member Posts: 12

    Tinkerer

    Guys thanks for all the help but it seems something broke from hardware side, I purchased a USB to 3.5mm jack converter and the issue is resolved now. I wonder how the audio jack hardware broke :(
  • bijyinsiwo
    bijyinsiwo Member Posts: 1 New User
    I installed, it's ok, thank a lot!

    ...

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