BLUE SCREEN COMING UP ON SWIFT 3X MODEL SF314-510G

Shanu55
Shanu55 Member Posts: 8

Tinkerer
in Swift and Spin Series
When I first purchased this laptop the blue screen came up. but the Acer technician solved the problem. 
now, it is happening again and the heating problem too. idk what to do this laptop

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Whats the blue screen code thats coming up :)? Should be some text in capitals and maybe a number like 0x1F02A
  • Shanu55
    Shanu55 Member Posts: 8

    Tinkerer
    Leostat said:
    Whats the blue screen code thats coming up :)? Should be some text in capitals and maybe a number like 0x1F02A

    Leostat said:
    Whats the blue screen code thats coming up :)? Should be some text in capitals and maybe a number like 0x1F02A

    Leostat said:
    Whats the blue screen code thats coming up :)? Should be some text in capitals and maybe a number like 0x1F02A

    there is no code coming up only screen
  • Shanu55
    Shanu55 Member Posts: 8

    Tinkerer
     this comes up
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Shanu55,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    So thats a bad one to try and diagnose as it just means "something" which is loaded into the kerenel has had a problem. In event viewer is there any logs around the time of the crash?

    Most likley its a bad driver
  • billsey
    billsey ACE Posts: 34,223 Trailblazer
    There are tools that will look at the dump file to give more details as to the faulting application...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LimaFoxtrot
    LimaFoxtrot Member Posts: 8

    Tinkerer
    Roll back the video drivers to stock ACER drivers and DO NOT update them via Windows Update.  Search for other threads on this for more details.
  • LimaFoxtrot
    LimaFoxtrot Member Posts: 8

    Tinkerer
    (see Acer Swift 3X SF314-510G BSOD Problem — Acer Community).  ACER - please fix this!  This and also (thanks to Laksamanafadianzr for the last 3):

    1. BSOD occurring intermittently/unpredictably with anything other than stock ACER XE/XE MAX drivers (i.e. all iterations of the Intel XE/XE MAX drivers, up to and including those dated Feb 2021/released March 2021).  This happens at anytime - desktop, office apps, games; with or without external display

    2. With stock ACER drivers - if running external display via USB-C, the laptop runs extremely hot when gaming (e.g. Warthunder), frame rates struggle, and the game app crashes unpredictably.

    3. With stock ACER drivers and USB-C display DIS-connected - laptop runs much cooler, frame rates are much better, but crashing in-game continues (can be 5-15 minutes in - i.e. tends not to be immediate)

    4. Some games such as COD WW2 and fenyx rising will experience frame drops every second when using Acer stock driver

    5. Some apps and games such as Android Studio JRE emulator Horizon will crash immediately on loading or initialization when Acer driver stock is used

    6. Some graphic anomaly will occur in OBS recorder when Intel XE max is activated regardless of the driver. The anomal will look like a broken TV or black screen


  • dancemonkeymadness
    dancemonkeymadness Member Posts: 48 Enthusiast WiFi Icon
    Are you running a fully up-to-date version of Windows? Mine came with a version of Windows that BSODs a lot unless I update Windows (it was a known issue with that particular version of Windows). Remember that every time you reset your PC, you are going to have to play catch up on Windows updates again.

    Open up Care Center, click on My System, and tell me what it says next to BIOS version.

    Make sure all your hardware drivers are up to date. Many drivers were updated as of October of last year... if you've never updated the drivers manually from the Acer Support website, you're not up to date on them.
  • StevenGen
    StevenGen ACE Posts: 12,156 Trailblazer
    Shanu55 said:
    When I first purchased this laptop the blue screen came up. but the Acer technician solved the problem. 
    now, it is happening again and the heating problem too. idk what to do this laptop

    Hey Shanu55, I recommend for the “Stop code – system thread exemption not handled” that you perform a startup repair with the Installation USB or DVD, if you don’t have one? Then Download tool now for the “Create Windows 10 installation media” then boot your system with that Windows 10 Installation Media into the “Repair your computer” > Troubleshoot > Click on Advanced Options > then click on Startup Repair, see if that fixes the problem and get back to us.

     


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