My computer is crashing while playing rocket league. PH315-52)

alfasMarques
alfasMarques Member Posts: 9

Tinkerer

edited March 2021 in Predator Laptops
I have a Acer predator Helios 300 (PH315-52) and recently I'm having a problem. While playing Rocket league my computer just bluescreens. I can't seem to find a pattern for the bluescreens but It is really annoying.
I installed BlueScreenViewer and I found it was about "ntoskrnl.exe". I did my research and the fixes where all about drivers, ram/ssd (nvme in this case) problems and system files corrupted. I updated all my drivers, runned a Memory Diagnostic and a System File checker but It didn't found anything. I need some help from someone that knows more about this type of problems then I do.

Thread was edited to add model name to the title


Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    alfasMarques
    Try these 

    >>if you're running CPU-intensive processes, like games conversions. If you aren't doing one of these things, you'll definitely want to see if another process is eating up your CPU for no reason. Hit Ctrl+Shift+Esc to bring up the Task Manager. Check the processes tab to see if anything's taking up an abnormally large percent of your CPU's power—usually, if something's out of control, it'll be up close to 100. f everything's relatively low, single-digits or maybe the tens, then it isn't your CPU going out of control, it's the fan itself.

    >> Remove any programs you're not using and disable as many background processes as possible. If the fans continue to spin loudly even when you're not using resource-intensive software, consider opening up the laptop and using compressed air to clean dust out the inside. Only do this if your laptop isn't under warranty, as opening the laptop will void it. Replacing the old thermal paste on the heat sink can also reduce heat (and thus fan noise), but only do so if you're comfortable with laptop disassembly and repair.

    https://community.acer.com/en/discussion/612495/windows-10-optimization-guide-for-gaming/p1​  
    https://community.acer.com/en/discussion/594121/why-my-newly-bought-acer-nitro-an515-54-1660-ti-6gb-is-giving-low-fps-at-every-game
    Accept if its Helpful.   B)
  • alfasMarques
    alfasMarques Member Posts: 9

    Tinkerer

    Thanks for your reply but no, there isn't anything running in the background that I am not using and I usually close everything that I'm not using.
    I used to play a lot Fortnite before and while playing my CPU temp was locked 92º but I never had any problem. I don't use the PredatorSense overclock since I already get good frames. My fans are working just fine, the rpm's are normal and they only increase their speed when I'm playing or using my CPU/GPU with other programms. The only situation that this happens is when Rocket League is open. I really don't know what to do.
  • Yellow101
    Yellow101 Member Posts: 7

    Tinkerer

    Computer blue screen could be caused by many different reasons. For example, incompatible hardware or driver software, lossen connection between computer and hardware or cable, out-dated software, crashed system file or boot related files, improper computer or hardware settings etc.. Besides, different blue screen code represent different reasons or errors. Of course, different reasons will need different solutions. You may follow the instruction below to find the possible reasons of computer blue screen and the related solutions. This page has helped me figure out the blue screen reasons and solve the problem. Hope it can help you as well.

    https://www.reneelab.com/blue-screen-of-death.html