RMA Horror Story - Predator X27

Rudy21 said:

Wronglebowski said:

I can't stress how badly Acer handles RMA's. Especially on a monitor that cost 2000$ new! If I bought a cheaper monitor I'd understand but I literally bought the most expensive display you sold at the time!

10/29/2020 - Opened ticket. Fan was dying and monitor would shut off. Received label and shipped monitor.

11/23/2020 - Received "repaired" display. Monitor no longer powered on. Re-opened ticket and shipped back

1/26/2021 - Received a phone call from Acer support. The monitor is unrepairable. They don't have the parts to fix it. I'm offered a different model replacement. I'm told the replacement will be "new". The model I had is no longer made or in stock.

2/5/2021 - I received my replacement(different model). It's awful. It's not new, it's refurbished. It clearly has a defective panel. If not displaying black it's covered in splotches of various colors. It's completely unusable.

2/20/2021 - I received a second replacement on an advanced swap. I'm happier that Acer was willing to do an advanced swap this time, but it's another refurbished monitor which is junk! The display has serious calibration issues which are unfixable via the OSD. In HDR mode the Brightness is "locked" at 80 nits, but it's blindingly bright! My colormeters reported 200+ nits when it's supposed to be only 80. When in SDR mode when I can change the brightness my calibration tools report poor color performance. 95% sRGB and 70% DCI-P3, a far cry from what the advertised specs are.

What does one do in this scenario? I've burned almost six months of my remaining warranty coverage just trying to get it fixed.

Truly sad to see the pain you gone through.

Have you tried calling Acer again and updated on the issue..?

Acer community is not the right place for escalations.. So, i would really suggest you to escalate to Acer again..

I've escalated the case all the way to "corporate", where I still get the same results. It seems the only way to get issues resolved is to name and shame, get social media attention. I will continue to do so until I have a replacement product that works.