Acer helios 300 stuck loading windows

Bosoxfan769
Bosoxfan769 Member Posts: 2 New User
So I've had another problem recently with my laptop where if you move it the wrong way it will blue screen. This happened and my laptop restarted but is now stuck on the windows loading screen or starting automatic repair screen. I have tried another ssd with windows but the same issue happens. I can boot into a windows install usb but the fresh install didn't help. Have also tried different ram to no avail. Any help is appreciated.

Answers

  • Jack22
    Jack22 ACE Posts: 4,164 Pathfinder
    @Bosoxfan769
    So the only option is to do a reset but if you reset you will loose all the data. So click on troubleshoot>reset this PC and follow the on screen instruction to do reset.
    Click on 'Yes' if the comment answers your question!
  • Bosoxfan769
    Bosoxfan769 Member Posts: 2 New User
    @Jack22 I can't get into the normal reset settings but I already did a fresh install on it with no results
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Bosoxfan769,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page.
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result.