Acer Nitro 5 keyboard not working

arffh
arffh Member Posts: 6

Tinkerer

Acer Nitro 5 The Keyboard is not working tried every possible way but couldnt  get my keyboard back alive 

Answers

  • Jack22
    Jack22 ACE Posts: 4,148 Pathfinder
    @arffh
    Try to connect a external keyboard and go to device manager and uninstall the keyboard driver and restart the unit.


    If still it did not work than try the below step

    BIOS default: power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart​.
    Click on 'Yes' if the comment answers your question!
  • arffh
    arffh Member Posts: 6

    Tinkerer

    @Jack22 did that

  • arffh
    arffh Member Posts: 6

    Tinkerer

    dint work tried power drain also 



  • Jack22
    Jack22 ACE Posts: 4,148 Pathfinder
    @arffh
    Than i guess it should be hardware issue, if the unit is under the warrant please contact Acer. Check the below link to contact Acer
    https://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
  • does the keyboard work in the bios? you can test the keyboard by entering a password in the setsupervisorpassword. Of course, you won't be able to save the bios password, but you can test the keyboard on the bios. If it works in bios, reinstall windows.

    Now, if the laptop isn't turning on, try resetting the computer's battery.
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