Acer nitro 5 an515-51 touchpad

John16
John16 Member Posts: 14

Tinkerer
in Nitro Gaming
My touchpad has recently stopped working and is burning hot about 130 degress f i would say or higher has this happened to anyone else, is there anything i should do? will this cause other problems with battery or etc?

Best Answer

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Answer ✓
    John16 said:
    I cant contact them the warranty is expired any other things i can do?
    I think for these concerns warranty does not matter.. again i'm completely not sure how Acer policy works.. i would say its worth a try.. 

    If Acer accepts to fix the issue then its a gain.. :)

    Click YES on comment which answered your question. This would help others to find the answer quickly
    Click on 'Yes' to accept my comment as answer

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    John16 said:
    My touchpad has recently stopped working and is burning hot about 130 degress f i would say or higher has this happened to anyone else, is there anything i should do? will this cause other problems with battery or etc?
    Before anything that could go worse I would recommend you to report this issue with Acer support. They should be able to help.

    https://www.acer.com/ac/en/US/content/service-contact
    Click on 'Yes' to accept my comment as answer
  • John16
    John16 Member Posts: 14

    Tinkerer
    I cant contact them the warranty is expired any other things i can do?
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Answer ✓
    John16 said:
    I cant contact them the warranty is expired any other things i can do?
    I think for these concerns warranty does not matter.. again i'm completely not sure how Acer policy works.. i would say its worth a try.. 

    If Acer accepts to fix the issue then its a gain.. :)

    Click YES on comment which answered your question. This would help others to find the answer quickly
    Click on 'Yes' to accept my comment as answer
  • John16
    John16 Member Posts: 14

    Tinkerer
    Rudy21 said:
    John16 said:
    I cant contact them the warranty is expired any other things i can do?
    I think for these concerns warranty does not matter.. again i'm completely not sure how Acer policy works.. i would say its worth a try.. 

    If Acer accepts to fix the issue then its a gain.. :)

    Click YES on comment which answered your question. This would help others to find the answer quickly
    They transferred me to another third party company that wanted me to give access to my computer and said my drivers are "outdated" which they are not no matter what. Any way to bypass that and go straight to a manager or something etc?

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