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Switch 10 SW5-011 and Windows 10: Touchscreen does not work and BIOS update has problems
arborerde
Member Posts: 10
Tinkerer
Hi, I have issues with my touchscreen (it does not work any more, also the sound does not work). This is why I updated from Bios 1.02 to 1.06 and 1.08 (both), but i still does not work. Additionally it shows me every boot the message "update cypress" [...] Cap sensor update FW fail or don't plug in.
Is there any way to solve these both problems? A convertible does not make much sende with a non working touch screen. And why does the Bios not work? Other ppl have same issue, why is it still possible to download it? Can I downgrade to an earlier BIOS version, if so, then how?
Please help, thanks
Is there any way to solve these both problems? A convertible does not make much sende with a non working touch screen. And why does the Bios not work? Other ppl have same issue, why is it still possible to download it? Can I downgrade to an earlier BIOS version, if so, then how?
Please help, thanks
0
Answers
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Likely the BIOS has nothing to do with your problem. I haven't heard of any BIOS changes to the SA12 to do anything with the touchscreen anyway. Use Device Manager to see if you have any issues with USB ports, since the touchscreen is connected to the system through an internal USB port.
Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.0 -
The Problem ""update cypress" [...] Cap sensor update FW fail or don't plug in." I have since the BIOS update, this is for sure related. Further on, I set up the whole system new again and installed all drivers from the Acer site, Still no functioning touchscreen. So something seems to be very wrong here.
Btw other guys have same issues, I found some which non working touchscreen, others with the bios Problem.
Hope that anybody knows a solution here.
p.s.: the device manager doesn't show any issues. There are no unknown or not working devices
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Check if the touchscreen driver appears here:
Check for any outdated firmware driver by windows update. But remember, updating the bios is risky:
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egydiocoelho
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ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 1 -
thanks after downgrading with the bios, windows update installed the missing drivers automatically, now it works well aghian. thanks for your support0
