Acer Swift 3 internal mic not working

CharlieRumsby
CharlieRumsby Member Posts: 5

Tinkerer

I have a new Acer Swift 3 laptop the internal mic cannot be located when I use Teams or an external mic. This issue only surfaced after I tried to connect the laptop to my projector using a hdmi cable

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Does the mic work if you use the voice recorder app? it may pop up and say something along the lines of "to allow access goto the settings",

    If it does, check start -> microphone privacy settings , and make sure the allow access by apps is turned on for windows store and desktop apps, it may need flicking off and on
  • CharlieRumsby
    CharlieRumsby Member Posts: 5

    Tinkerer

    Thanks I did that and I still get the message "cannot find microphone". I only got the laptop three weeks ago!
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Does it show teams as trying to access the mic and did voice recorder work?
  • CharlieRumsby
    CharlieRumsby Member Posts: 5

    Tinkerer

    Yes teams trying to access mic, but no mic found and the voice recorder didn't work either because 'no mic found' :(
  • CharlieRumsby
    CharlieRumsby Member Posts: 5

    Tinkerer

    So I uninstalled and reinstalled the AMD Audio device which fixed it! Thank you for your help