[Acer Nitro 5 AN515-44] I can't connect an external monitor through a USB Type-C to DP dongle

NickBb
NickBb Member Posts: 9 New User
Hello folks. I'm having trouble connecting a monitor through the USB Type-C port. I've bought a dongle which is USB Type-C to DisplayPort so that I can connect it to my new monitor (Dell P2419H) but as I said I'm experiencing issues.
Whenever I connect the dongle to the type c port (without connecting the display port to it) I get this message:

As far as I know, my type c port is gen2 and supports video output and I shouldn't be experiencing such problems.

This is the adapter I got: https://www.axagon.eu/en/produkty/rvc-dp
And this is the monitor: https://www.dell.com/en-us/work/shop/dell-24-monitor-p2419h/apd/210-AQDX/monitors-monitor-accessories

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    The laptop doenst have displayport out I'm afraid, it isn't a standard usb feature

    To get it to work the dock would have to support display link rather than display port. These work by using a driver and shutteling the video  over just the data channel
  • NickBb
    NickBb Member Posts: 9 New User
    Leostat said:
    The laptop doenst have displayport out I'm afraid, it isn't a standard usb feature

    To get it to work the dock would have to support display link rather than display port. These work by using a driver and shutteling the video  over just the data channel
    Could you elaborate more on this please? What exactly should I get?
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    I don't like linking to specific items but DisplayLink keep a list of official ones here
    https://www.displaylink.com/products

    There are 4 main categories, 

    Docks , which give you many ports, starlink and pluggable do good generic ones

    Adapters , which convert a single port into a single out, so usb to dp or hdmi

    Displays, so this is what I personally use,where the entire display is made for portability

    And your cheaper 'knock off' adapters, do you may see like a usb3A hub which includes hdmi but no mention of display link. The give away  is in the description where it states you need a driver for it to work


    What are you looking to use the display for, display link is ok for video, good for Browing but a bit meh for gaming


  • NickBb
    NickBb Member Posts: 9 New User
    I'm looking to build triple monitor setup with 2 external monitors and the integrated laptop display. WIll be used for browsing and video but not gaming. What would be the cheapest option in your opinion?
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Probs an adapter like https://www.amazon.com/Cable-Matters-DisplayPort-Supporting-Resolution/dp/B018YHTUNI (ahk it kills me to link a product 😂) 

    You could run internal display , one hdmi and this display link is heavy ish on the CPU though