Which connector on motherboard is for webcam on E5-576G?

MagGyver
MagGyver Member Posts: 4 New User
Hi, I'm having a difficult time locating this information anywhere online. I was hoping someone has a schematic of the motherboard connectors who can point me in the direction of the connector for the webcam. This laptop was recently disassembled (out of warranty) to replace the keyboard, and upon reassembly, all components are functional except the webcam, which Windows reports as "not connected". Before I take the risky step of disassembling a second time, I would like to know precisely where I should be observing to confirm the device was properly connected.

I tried contacting Acer support, but since the model is out of warranty, they referred me to the fee-based 3rd party company they use. I contacted them and they told me they do not handle hardware, and referred me back to Acer. So it's a dead end there. Many thanks for any assistance you can offer!

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,590 Trailblazer
    Hi,
    Green connects to panel, Orange connects to camera and Red connects to Motherboard in my snip, so when you connect the eDP cable to motherboard camera also get connected, you don't need to connect the camera straight to motherboard.



  • MagGyver
    MagGyver Member Posts: 4 New User
    Thank you, since this is a split cable, am I to understand that the display would also not be responsive if this cable was indeed disconnected?

    What has happened since I posted this is that I read elsewhere in the forum that the camera is managed through the USB bus, and I did in fact find the ribbon was disconnected from the motherboard that connects the single USB port on the right side of the laptop (which I also found was unresponsive). I reconnected this ribbon, reassembled and was able to recover the USB port functionality. However, upon looking at Device Manager, I could only find the HD Webcam device listed under Hidden Devices. I followed instructions given many times over in the Microsoft hardware support forums to uninstall the HD Webcam device from Device Manager, then restarted to have Device Manager re-recognize it, but that never happened. So now I can no longer see the HD Webcam in my list of devices.

    This Acer is old enough that it is no longer listed as a compatible model with latest Windows 10, so I fear I have reached the end of my ability to recover the internal webcam. But this is all based on the supposition that this webcam was indeed somehow related to the USB bus. 

    Prior to when the laptop was initially reassembled after keyboard replacement, I took a photo of the entire motherboard with all its connections and then referenced that when I reassembled. And if the webcam was indeed part of the eDP cable assembly, I would presume that its connection state would also reflect in the display working properly (which it does).

    Thanks for your prompt reply. If you have any other feedback to offer for me on this, based on info above, I would be most grateful.